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BBB Accredited Business since 08/07/2002

Heartwood Construction and Renovations

Phone: (613) 386-5000Fax: (613) 386-5001View Additional Phone Numbers4114 Unity Road, R.R. #3, OdessaON K0H 2H0

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BBB Accreditation

A BBB Accredited Business since 08/07/2002

BBB has determined that Heartwood Construction and Renovations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Heartwood Construction and Renovations' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Additional Information

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BBB file opened: 05/07/2002Business started: 04/10/1995
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Mark Brooks (Owner)Ms. Sue Rouleau (Office Manager)
Number of Employees

15

Business Category

Construction & Remodeling Services, Windows, Floors - Hardwood, Doors, Bathroom Remodeling, Roofing Contractors, Deck Builder, Home Improvements - Additions, Home Improvements, Home Builders, Kitchen Remodeling

Alternate Business Names
1517902 Ontario Inc.
Industry Tips
Avoiding Home Improvement Scams
Hiring a Contractor

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.