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Find a Location

Kanata Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforKanata Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    600-2500 Palladium Drive, Kanata, ON K2V 1E2
    BBB File Opened:
    9/11/2005
    Years in Business:
    18
    Business Started:
    1/11/2005
    Business Incorporated:
    24/10/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 4779-7339 for this business, issued by City of Ottawa

    These agencies may include:

    City of Ottawa

    110 Laurier Avenue, West

    Ottawa ON K1P 1

    613-5802400

    http://www.city.ottawa.on.ca

    BBB records show a license number of 713022 for this business, issued by Service Canada

    These agencies may include:

    Service Canada

    300 Laurier Avenue, West, L'Esplanade Laurier, Level 2

    Ottawa ON K1A 0

    800-6226232

    http://www.hrdc.gc.ca

    Type of Entity:
    Corporation
    Number of Employees:
    50
    Business Management
    • Mr. Patrick Graham, Owner
    • Mr. Ben George, General Manager
    Contact Information

    Principal

    • Mr. Patrick Graham, Owner

    Customer Contact

    • Mr. Ben George, General Manager
    Additional Contact Information

    Fax Numbers

    • (613) 271-9550
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    25/07/2023

    Complaint Type:
    Order Issues
    Status:
    Resolved
    On August 4, 2022, I signed a contract to purchased a car for $33,185.78 with taxes in, a deposit was given. I was never given a price update throughout the process with a lack of communication regarding pricing updates and timelines. I attempted to reach out multiple times for an update on pricing and delivery timelines, with no clear answer until the call that the car arrived. The purchase agreement was also initially signed for the price indicated. The price should therefore be honored as per the date of the initial purchase agreement, or a 2022 model year order should have been fulfilled. As I understand, this could not happen due to Toyota switching over to Model year 2023. This is ultimately not my fault my 2022 model year could not be fulfilled and the order had to be transferred to a 2023 model. Therefore having a cover the market price difference of almost $1000 (out the door price) in between those 10 months that had passed is not in good faith. The car finally arrived and we were told that the new price was $34,727.88. We took delivery and paid but find the practice sneaky. Strangely enough our original contract had no writting on the back but our final one does and, it is only there that it says that the contract expires after 4 months. We were not informed of that at the time of purchase. With the help of *** we are hoping to get the difference of the price increase refunded so that we can avoid going to court.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Damir L

    1 star

    08/07/2021

    An update on my new 2020 Camry I came to get service done. The four things I reported at my initial visit as faulty have been diagnosed as normal operation. Both driver and passenger side windows were operating differently. The driver side window was vibrating when opening, the passenger in the other hand was slow when closing with motor making noise. I also never heard that it's normal operation for the fuel gauge indicator to get stuck at full after driving 145km and then rapidly going down, that's terribly misleading, inaccurate and very concerning/dangerous for the drivers. The service desk was informed me that's all normal and my car is fine. The ******* ******* ******* ********** took a call on my request and after intense discussion I was told that I should seek service at another Toyota dealership and that statement blew me away how rude and unprofessional his comment was. The same comment **** ******** who's their ******** ** ********** made after I received the call the next day, I was blamed to have used abusive language and some other terrible statements their '********' made....HORRIBLE, HORRIBLE!!! Save yourself from the frustration, anger as these people have poor customer service, incapable technicians who were not able to fix any of my reported issues for almost brand new vehicle I paid $45.000with only 9000km on it. DO NOT GO THERE!!!

    Local BBB

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