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          Royal Exteriors LLC has 1 locations, listed below.

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            Business ProfileforRoyal Exteriors LLC

            Windows

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Royal Exteriors LLC offers triple pane replacement vinyl windows and patio sliding glass doors.

            Royal Exteriors LLC  does not offer repairs.

            Products & Services

            replacement vinyl windows, Triple pane windows and patio sliders, Triple pane windows and patio sliders

            Business Details

            BBB File Opened:
            2/9/2006
            Years in Business:
            18
            Business Started:
            11/1/2005
            Business Started Locally:
            11/1/2005
            Business Incorporated:
            11/16/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            1
            Business Management
            • Mr. David Thomas, Owner/Manager
            Contact Information

            Principal

            • Mr. David Thomas, Owner/Manager

            Customer Contact

            • Mr. David Thomas, Owner/Manager

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/31/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unresolved
            All of our Windows were replaced by Royal Exteriors last summer. They were not put in to code. All of their installers are 3rd party. When we called about the issue they sent out a disgruntled ex-3rd party installer. The installer said "this is how they put in all of their windows, and I do not know how to do it any differently." He did not fix the issue. We waited several days to hear back from the company, but they never got back to us. At this point I posted a review of the company on ****** and Yelp. Then I called the company again to report that no solution has been offered to us. Then today the salesman (*********************) called and threatened me about the reviews. He said "All reviews need his approval, and mine need to be taken down." He claims he has a call into some regional manager about all of our issues. But we have heard nothing about a time frame for a solution. In the last nine months we have dealt with 2 leaking windows and water damage. We paid in full in December, not fully aware of all of our problems at that point. So have lost faith in the ability of this company to do this job correctly. We no longer wish for them to fix it. However, we would like them to acknowledge the problem and help pay for someone else to fix it.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Great West + Pacific

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