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BBB Accredited Business since

Glass-4-U LTD

Phone: (503) 266-4860 12671 S Macksburg Rd, Canby, OR 97013

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This company offers residental and light commercial glass installation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Glass-4-U LTD meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Glass-4-U LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1999 Business started: 11/04/1994 in OR Business started locally: 11/04/1994 Business incorporated 11/07/1994 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
Phone Number: (503) 378-4621

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. Rob Kimmel, Owner
Contact Information
Principal: Mr. Rob Kimmel, Owner
Business Category

Windows Glass - Plate and Window Windows - Repairing Windows - Installation & Service Glass and Glazing Contractors (NAICS: 238150)

Alternate Business Names
L.T. Inc

Additional Locations

  • 12671 S Macksburg Rd

    Canby, OR 97013 (503) 266-4860


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/29/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Repeated delay of glass installation led to our inquiry with the State of Oregon CCB. CCB says *** has not been licensed with CCB for two years and could face a $5k fine just for bidding on our window replacement. Be advised, do not solicit Glass 4 U (*** ****** to do any glass work until they can prove they are licensed with the CCB, and be aware of poor service.

Desired Settlement: No charge for work that wasn't performed.

Business Response: Initial Business Response /* (1000, 7, 2014/05/14) */ Delay's that occurred on this job were no fault of Glass 4 U or *** ******. The glass that was ordered for this job came from the manufacturer scratched. It was sent back to be redone at the factory which caused a delay in instillation time. A further delay was incurred by the glass supplier being unable to deliver the glass for another two days. In all it would have been less than a week. On the day that the glass was suppose to be delivered *** ****** called the owners informed them of the delay and went by to clean up any and all broken glass and ready the job for instillation as soon as the glass was shipped. When the owner saw that the window had been cleaned and repaired to the extent it was ready for the instillation of the glass when it arrived the owner called Glass 4 U and asked, "What will it cost for your time done right now." The owner had stated it was an emergency originally and asked how fast Glass 4 U could get it done. *** ****** then went out after hours, measured the glass gave the owner a quote and was told by the owner to proceed as quick as possible. Normally it would have been fine and it still would have been done in less than a week unfortunately due to unforeseen manufacturing and shipping issues that were beyond Glass 4 U's power it was not done as quick as either the owner or Glass 4 U had wanted it to be done. When the owner was dissatisfied with Glass 4 U they proceeded to contact BBB and lodge a complaint. In so doing they typed in Glass 4 U and found that the CCB number was an old number and not the new CCB number issued to LT INC DBA Glass 4 U LTD ( the CCB is clearly printed on the business card) They then decided to write insulting and untrue comments about LT INC DBA Glass 4 U LTD and *** ****** personally. There was no poor service incurred and there has never been any poor service given by LT INC DBA Glass 4 U LTD. The costumer does not want to pay for the glass that was ordered, the time LT INC DBA Glass 4 U LTD incurred in service calls. We find this an unfounded, unfair complaint.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Glass-4-U LTD
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)