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Four Seasons Contracting

(360) 896-5640View Additional Phone Numbers3402 NE 141st Ave, VancouverWA 98682-8167 Send email to Four Seasons Contracting

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Description

This company offers specialized replacement of windows and doors.

BBB Accreditation

A BBB Accredited Business since 03/01/2000

BBB has determined that Four Seasons Contracting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Four Seasons Contracting's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Four Seasons Contracting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/28/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Repairs resulted in additional damage

Complaint: the existing molding cracked during window replacement. Installer who was very nice said he would be back to repair. When we called to see when he would return the owner, *** ******** said he would return call the next day which he didn't do and when we called again were pretty much told we were on our own which will require siliconing around the window and replacing the molding. This is not acceptable and Four Seasons should complete the contract so the window will not leak.

Initial Business Response
Our customer ***** ******* had contacted your office concerning some work we did for her. There was a miscommunication concerning some broken bead for a window we had worked on. We understood they were going to have their handyman finish the job because we were not able to locate the special part for their window. We thought we had completed the work according to the contract.

We contacted *** and **** ******* and made arrangements to go back and re-work some parts so the glass would be secure. after the work was done I followed up with a phone call to make sure they were happy with the results. *** ******* assured me everything was fine and they were satisfied with the end result. I apologized again and explained there was a misunderstanding on who was gong to finish the job since we were not able to find the matching part for their window. Of course we did not charge for the extra time and materials to satisfy the customer. We felt it was the right thing to do under the circumstances.

Sincerely,
*** ********
Four Seasons Contracting


Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

The installer returned and completed the job to our satisfaction although I do not think they would have returned if BBB had not become involved and we thank you for proving the system works! ***** & ***** *******

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Windows - Installation & Service, Windows, Doors - Repair

Additional Information

top
BBB file opened: 09/01/1984Business started: 10/01/1981
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW
Tumwater, WA98501-5414
(800) 647-0982
http://www.lni.wa.gov

Contact Information
Principal: Mr Sam D Williams (Owner)
Business Category

Windows - Installation & Service, Windows, Doors - Repair

Map & Directions

Map & Directions

Address for Four Seasons Contracting

3402 NE 141st Ave

Vancouver, WA 98682-8167

To | From

LocationsX

1 Locations

  • 3402 NE 141st Ave 

    Vancouver, WA 98682-8167(360) 896-5640
    (503) 224-1477

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Four Seasons Contracting is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (503) 224-1477
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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Industry Tips for Windows - Installation & Service

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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