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This business is not BBB accredited.

Hollywood Video

Phone: (503) 214-4600 Fax: (503) 570-1986 View Additional Phone Numbers 9275 SW Peyton Ln, Wilsonville, OR 97070 View Additional Email Addresses http://www.hollywoodvideo.com View Additional Web Addresses ! There is an alert on Hollywood Video !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

91 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 84
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 91

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hollywood Video
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 21, 1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Business Management
Mr. Sherif Mityas, President Mr. Daniel Ahlers, Director of Support Services
Contact Information
Principal: Mr. Sherif Mityas, President
Customer Contact: Mr. Ryan Storfa, Complaints
Business Category

Video Tapes & Discs Sales & Rentals

Alternate Business Names
Game Crazy Hollywood Entertainment Corporation Movie Gallery Movie Gallery Inc
Additional Information

According to information provided to BBB, consumers allege they receive notices from collection agencies regarding fees associated with videos rented from Hollywood Video. Consumers claim the fees are excessive and unfounded, and that they did not receive prior notice of the fees from the company. Several collection agencies -- including National Credit Solutions, Universal Fidelity LP and West Bay Acquisition -- have been contracted as third-party collectors to try to obtain money owed to Hollywood Video's creditors. According to a settlement between the state Attorneys General and Hollywood Video, the company is prohibited from reporting debts to a credit reporting agency and from collecting interest and late charges. The settlement further allows consumers to dispute the debt and prohibits Hollywood Video from collecting a disputed debt, unless the company can prove the charges are due. For more information on collection agencies and how to contest a debt you feel is unfounded, contact your local State Attorney General's office or the Federal Trade Commission at (877) 382-4357. BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Hollywood Video


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.