Business ProfileforColumbia Veterinary Hospital

I understand and can appreciate this clinic provides safe and efficient care for the clients they receive along with excellent prices compared to other veterinary clinics or hospitals. We had taken our pets here in the past with absolutely no issues. This time however was not as issue-less! First off we were not greeted in a friendly manner; nor were the other customers as we were all surprised by her rudeness towards everyone. After our puppy got spayed we were handed discharge instructions and medication , no cone was offered. On the front page it specified her medication and spay surgery instructions. Then it stated that any special instructions would be highlighted. Nothing was highlighted so we assumed she didnt need a cone. Three days later my puppy tor open her stitches and 2 inches of her intestine were hanging out and bleeding. I contacted said vet and they told me to bring her in. They repaired the damage and puppy is ok but they would not accept any responsibility on not telling us about a cone. The woman at the front desk, the rude one told me and my husband it was totally our fault and they took no responsibility. Then.she wanted payment. I looked her in the eye and told her that this was an emergency visit and that I had no funds until that coming Thursday. I told her my bank account was overdrawn and then she asked if I could do $50.00. I told her my account didnt have $50.00 and if she ran my card it would overdraft my account and be charged $35.00 for overdraft fees. She didnt care, she grabbed my debit card and ran it anyway! Guess whatmy bank paid it but charged me a $35.00 fee. Today I tried to talk to the woman in the front and asked if they would split the cost and she rudely said NO, my boss said no. The woman in the front greeting everyone, her name starts with a B and ends with a Y. We asked to talk to the manager and her response was she was the manager because they have a few of them.