BBB Accredited Business since
Phone: (503) 226-7143 Fax: (503) 226-7143 2740 NW 22nd Pl, Portland, OR 97210
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This company offers tree removal and tree pruning services.
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A BBB Accredited Business since
BBB has determined that Urban Forest Pro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Urban Forest Pro include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Tree Service Tree Service - Pruning Tree Service - Transplant Excavating Contractors Arborist Lawn & Tree Care Stump Removal & Grinding Stump Grinding Landscape Contractors Lawn Maintenance Landscaping Services (NAICS: 561730)
Hours of OperationMonday - Friday 8:00am - 6:00pm
Alternate Business NamesCertified Arborists Portland, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2740 NW 22nd Pl
Portland, OR 97210 (503) 226-7143 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: We purchased a *********** coupon online for $85, redeemable for three hours worth of services from Urban Forester Pro. It was advertised as being three hours of work for the price of one hour. Thus the value would be $255. We had other arborists bring down tree trunks or limbs for $200-300. The last one told us we would need another limb removed but it would be more expensive. When we had Urban Forest Pro come for an estimate, they said the limb did not need to come down. They did not examine it. They offered a bid to bring down the whole tree for $765, plus $120 for stump grinding. We were told the coupon was only good for "complete tree service." We were also given bids for other tree removal. We had expected to pay perhaps another $250 beyond the coupon price and am confident a competitor could perform the service much less expensively. We felt the offer was bait and switch.
Desired Settlement: We would like a refund of the coupon purchase price of $85.
Business Response: Initial Business Response /* (1000, 6, 2014/09/04) */ We our sorry that the customers project did not fit within their budget but the arborist's opinion should please them in that he did not feel the limb needed to come off. Because we are company of ALL ISA certified arborists we are often not as affordable as some of our competitors. We do disagree that there was anything nefarious or underhanded about the deal we offered and it certainly was not a bait and switch. However, our policy is to refund ******** coupons upon request so the customers desired solution is not an issue. If the customer emails us at ****@urbanforestpro.com with a valid 7 or 8 digit code under the bar code from their ******* voucher and their name and address we will send out a refund by check.
Customer Reviews Summary