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BBB Accredited Business since

Polar Cruises

Additional Locations

Phone: (888) 484-2244 View Additional Phone Numbers 568 NE Savannah Dr Ste 1, Bend, OR 97701 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Antarctic and Arctic cruises and Land Adventures.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Polar Cruises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Polar Cruises include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Polar Cruises
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 03, 2005 Business started: 09/01/1996 in OR Business started locally: 09/01/1996 Business incorporated 09/09/1996 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. Charles Cross, President Lynn Cross, Operations Jim Taylor, Marketing
Contact Information
Principal: Mr. Charles Cross, President
Customer Contact: Lynn Cross, Operations
Business Category

Travel Agencies & Bureaus

Products & Services

Polar Cruises offers the following product(s): Antarctica Cruises, Antarctica Land Adventures, Canadian Arctic Cruises, Canadian Arctic Land Adventures, European Arctic Cruises, Greenland Cruises, Spitsbergen Cruises

Method(s) of Payment
Credit Card, Check, Wire Transfer
Refund and Exchange Policy
Differs by ship and circumstances
Alternate Business Names
Expeditions Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.