This business is not BBB accredited.

Tualatin Transmission Center

Phone: (503) 691-1555 Fax: (503) 783-2400 8340 SW Tonka St, Tualatin, OR 97062

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This company offers auto transmission services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Tualatin Transmission Center include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Tualatin Transmission Center
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 1990 Business started: 06/01/1989 Business started locally: 06/01/1989
Business Management
Mr. John Floyd, Owner
Contact Information
Principal: Mr. John Floyd, Owner
Business Category

Transmissions - Automobile

Customer Review Rating plus BBB Rating Summary

Tualatin Transmission Center has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    8340 SW Tonka St

    Tualatin, OR 97062 (503) 691-1555


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/17/2016 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Took my vehicle in with a issue. They had it for a week... said there was nothing wrong with it. Took it in again today with same issue.... ask if they can hop in vehicle so I can show them what it is doing. Told me no. I said it will only take a second to show you so you can fix issue under warranty. The guy (I believe is taking over the business) was very rude and left room. Took a phone call and proceeded to ignore me. Bad customer service and bad business handling. They did all my transmission work on my vehicle. Complete rebuild. I personally think it could be as simply as a dirty jet in transmission. That is not allowing it to shift properly. Shifts fine when cold, But when vehicle warms up it won't shift unless I give it full throttle and let up real quick. Which is very dangerous could cause a accident. But to push off a customer as he did to me is wrong.

Desired Settlement: I just want my vehicle to shift right. It cost me $2000 to have rebuilt and when it gets warm the transmission won't shift. They should of fixed it...But now I don't wanna go back to them... So they need to pay my new transmission bill when I take it in to another shop.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Tualatin Transmission Center
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart