Complaint: I picked up my car on 9/3/2013 after paying $2920.98 for a transmission rebuild that was suppose to fix the problems i was having with my car. Since then i have taken my car back due to the fact it is shifting hard , and not down shifting right. On top of the fact im still having the same original problem i took my car in for. Both times i have been told it meets there specifications and to have a good day. I took my car to the AAMCO on hwy 99 on 10/14 to see what they said and they got a code read out from my car clearly stating im still having solenoid problems, as well as pointing out to me that i was charged for two torque converters when there is only one on my car. I then went back to the shop on 117th to talk to rick who tried to tell me that its because they modify all there torque converters. My service description clearly states i have been charged for two torque converters. They want me to leave my car there after all this and they clearly have shown the are not trust worthy and in no way am i comfortable leaving my vehicle there for the 3rd time. I have already been without my car for almost 2 weeks for the original work and in no way can i be victim to there running me around and keeping my car again.
Initial Business Response our corporate representative is handling this , ********* at ************* he has left 4 messages for ******* at ext. *** and has not had a response back. this complaint should be against the aamco store in hazel dell , wa. they have been handling it with ***** , that is why we have not responded to it.
Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) My claim is only directed to the AAMCO on 117th in vancouver Washington. In no way is the AAMCO in Hazelldell involved with this complaint, or the legal action i will be taking as of the 30th of December 2013.
Final Business Response we would like to extend an olive branch to******, we want to apologize for your inconvienance and if you will bring your car into our shop on 117th ave we will diagnose whatever issue your car is having at no charge. we will also supply you with a rental car at no charge so you will not be without transportation while we are doing this. we hope you will accept our offer.
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I want this claim to remain open until a resolution has been met. It is only fair for the next consumer to be able to see the type of dishonest practices this AAMCO has. Regardless of the small claims filling AAMCO has not tried to resolve the issue one bit, and there is nothing they can provide that will justify what they did.
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*AAMCO Transmissions of Vancouver is in this range.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.