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Find a Location

TrailersPlus has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • TrailersPlus

      370 Lancaster Dr SE Salem, OR 97317-5335

    • TrailersPlus

      13700 SE Mcloughlin Blvd Milwaukie, OR 97222-7127

    • TrailersPlus

      6142 S Highway 97 Redmond, OR 97756-9503

    • TrailersPlus

      7807 Martin Way E Olympia, WA 98516-5708

    • TrailersPlus

      3603 136th St NE Marysville, WA 98271-7845

    Business ProfileforTrailersPlus

    Trailer Sales
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides custom enclosed auto trailers, cargo trailers, motorcycle trailers, recreational, sport trailers, and utility trailers.

    Business Details

    This is a multi-location business.

    Find a Location

    TrailersPlus has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • TrailersPlus

        370 Lancaster Dr SE Salem, OR 97317-5335

      • TrailersPlus

        13700 SE Mcloughlin Blvd Milwaukie, OR 97222-7127

      • TrailersPlus

        6142 S Highway 97 Redmond, OR 97756-9503

      • TrailersPlus

        7807 Martin Way E Olympia, WA 98516-5708

      • TrailersPlus

        3603 136th St NE Marysville, WA 98271-7845

      Location of This Business
      370 Lancaster Dr SE, Salem, OR 97317-5335
      BBB File Opened:
      2/2/2010
      Years in Business:
      29
      Business Started:
      2/1/1995
      Business Started Locally:
      2/1/1995
      Business Incorporated:
      9/12/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • TrailersPlus Portland
      • TrailersPlus Salem
      • Interstate Group LLC
      • TrailersPlus Redmond
      • TrailersPlus Olympia
      • TrailersPlus Milwaukie
      • TrailersPlus Marysville
      • TrailersPlus Eugene
      Business Management
      • Mr. Michael Snow, President
      • Mr. Steve Long, Manager, Redmond
      • Mr. Jason Kitley, Manager, Olympia
      • Mr. Steven Stoll, Manager, Milwaukie
      • Mr. Aaron Ortiz, Manager, Marysville
      • Mr. John Queener, Manager, Eugene
      • Ms. Melissa Casey, Executive Assistant
      Contact Information

      Principal

      • Mr. Michael Snow, President
      • Ms. Melissa Casey, Executive Assistant

      Customer Contact

      • Ms. Melissa Casey, Executive Assistant
      Additional Contact Information

      Fax Numbers

      • (208) 442-7697
        Primary Fax

      Phone Numbers

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/22/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Purchased trailer November 18, 2023 to haul a side by side 4 *******.On the second usage with the trailer about 1.5 hours north of ******* the trailer lights went out. I had to stop at a truck stop to buy emergency lights because it was night time. I fixed the lights because I will going to us the trailer a few days later and couldnt take to trailers plus to fix.On December 26th I went out of town towing the trailer. I stopped in **********, ** to get fuel. Upon stopping i went to be sure the 4 ******* was still secure and that the trailer was ok. I did a complete walk around the trailer and noticed the spare tire at an angle and the support bar was broken that attaches to the trailer. The metal they welded the spare tire mount to was cracked. I had to bend the spare tire off and place it in the back of my truck. If the tire had broken off the trailer driving down the freeway it could have caused a major accident if it had hit a vehicle. The metal they use of the trailers are thin and substandard. ( that is my major concern is the safety of the trailer and not having items falling off and hitting other vehicles). I proceeded on my way that day. The trip i was on was a 550 mile trip. When I got to about 2 miles from my destination the trailer lights went out again. I spent about 3 hours during my trip to fix the wiring. Upon inspection of the trailer i noticed the wiring was run between the from and the axle. The trailer had to bottom out and crush the wires and bent the cross support beam. The leaf spring are sub standard to allow this to happen. I told them i want my money returned and they said all sales are final. There quote to me we Unfortunately would not be able to give you an answer to that since all sales are final and you did purchase it on 11/18 which is over a month, but we can definitely get it running perfectly for youThe trailer was built with substandard materials and low quality. Especially if a the spare tire almost broke off.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jillene J

      1 star

      08/23/2023

      I have bought numerous trailers from this particular business and they have all been good until they changed everything and it wasnt. I bought a brand new trailer about Aug of 2022 I even upgraded to the better trailer Interstate and paid more money. I made one trip home and found the floor leaked. I took it to our local trailers plus 2 hours away at my expense and they found several things wrong, had I strapped anything to the tow downs it would have pulled the floor up and the bottom had not been properly sealed hence the leak. Ok so I thought it was fixed. Used it occasionally for work to haul minimal weight then one more trip back to ******, once again it leaked coming up through the floor.I contacted this business and took it to be looked at again at MY expense! I was told even though it was brand new and first time out it leaked and second trip the same that I would not be compensated for my time or money, they would replace the floor and that it would be in next week so we left it. 2 weeks no word on the floor coming in fact not until the end of the month, this took away time and money out of my pocket since I use it for work and we may have said some things that werent so nice in reply but never the less we had reason to be upset. We went and got the trailer there were words between us, not good and nothing was addressed.Yes the floor did come in finallybut after the experience we went through we were over it. These trailers say guaranteed not to leak, built like a tank and on and onfirst time out.it leaked I would have thought customers would have been taken care of better than this. I wont be back and I will pursue this.Cant wait for your response trailers plus. Lol sure I know what it will be and I will have an answer for everything you throw at **** will be contacting interstate this is an embarrassment for them.

      Local BBB

      BBB Great West + Pacific

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