BBB Business Review

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This business is not BBB accredited.

Retriever Towing

Fax: (503) 241-9781 View Additional Phone Numbers 1551 NW Quimby St, Portland, OR 97209 http://www.retrievertowing.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Retriever Towing include:

  • 29 complaint(s) filed against business
  • Failure to respond to 9 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Retriever Towing include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 8
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 21
Total Closed Complaints 29

Additional Complaint Information

When filing a complaint against this company, please include your tow ticket, invoice number, vehicle make/model and license plate number.

On August 26, 2013, BBB recognized a pattern of complaints from consumers regarding customer service issues. Consumers allege Retriever Towing is unresponsive to requests for information on their vehicles. Consumers also claim they experience poor customer service from employees of the company; employees of Retriever Towing allegedly refuse to provide licensing information upon request and become difficult when asked to explain charges on an invoice.

On January 20, 2015, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Retriever Towing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: January 01, 1976 Business started: 01/01/1976 Business started locally: 01/01/1976
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
http://www.dot.gov
Phone Number: (202) 366-4000

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Coe, Owner Ms. Teresa Leatham, Member Mr. Michael Porter, Member Mr. Charles White, Manager
Contact Information
Principal: Mr. Gary Coe, Owner
Customer Contact: Ms. Teresa Leatham, Member
Business Category

Towing - Automotive Auto Services

Alternate Business Names
Parking Enforcement Services LLC

Customer Review Rating plus BBB Rating Summary

Retriever Towing has received 1 out of 5 stars based on 6 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.