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Find a Location

Automotive Outfitters has 1 locations, listed below.

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    Business ProfileforAutomotive Outfitters

    Retread Tires

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Automotive Outfitters offers a retail tire, wheel, and auto accessory store.

    Business Details

    Location of This Business
    8324 SE Foster Rd, Portland, OR 97266-4845
    BBB File Opened:
    11/7/2000
    Years in Business:
    23
    Business Started:
    6/1/2000
    Business Started Locally:
    6/1/2000
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Troy Cooper, Owner
    Contact Information

    Principal

    • Mr. Troy Cooper, Owner

    Customer Contact

    • Mr. Troy Cooper, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a set of step rails 4/26/23 from Automotive Outfitters and Tire Pros for a new black an white truck with no colors in between. They sold me step rails that are a gun metal color that do not match the colors of the vehicle with no display of the product at the store. They had more than enough time to notice the bad contrast, and said nothing to me. Had they pointed it out I would have said lets go a different route. The color and matte finish of the step rails throws the entire aesthetic of the truck off, and there was zero mention or discussion trying to find a better match at the time of purchase. I have requested an exchange for the product and been denied any possibility of returning the product for simple exchange while willing to eat some of the costs involved. There was little to no discussion surrounding the warranty and return policy for this product, and I now have to take a big loss/time/effort/giant pain in the **** on reselling the product, or pay to have them powder coated the right shade of black. The step plate is already losing paint/rusting along with bolts being used. I simply would like to exchange the product for something that is a closer **************** to the color of my truck. I've been sent in circles to talk to venders and have been blown off and had nonsensical response from the manufacturer. Finding a closer match would have been an easy process, and should have been a priority with selecting step rails for a company this on a daily basis--especially for a black and white vehicle. Please help me make an exchange.
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    Customer Reviews

    0 Customer Reviews

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