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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 13

Additional Complaint Information

On April 25, 2013, BBB recognized a pattern of complaints from consumers regarding contract, service and customer service issues. Consumers allege Universal Timeshare Sales Associates contacts them and states there is a buyer interested in purchasing their timeshare. Consumers claim in order to complete the transaction, the company asks for money up front to cover a presentation fee, ranging from $1,100 to $2,200; this initial payment is charged to the consumer's credit card. Consumers claim they are also charged an international fee, which they were not previously made aware of. Consumers also allege after paying the fee, the company advises them it will take 90 days for the deal to close; however, long after the 90-day period has passed, the company requests the consumers send more money via Western Union. Consumers claim after making the additional payment, the deal still does not close, sometimes even after more than a year has passed. Consumers further allege the company is unresponsive to requests for assistance.

Customer Reviews Summary Read customer reviews

1 Customer Review on Universal Timeshare Sales Associates
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 17, 2010 Business started: 06/18/2009 Business started locally: 06/18/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200
BBB confirmed that Universal Timeshare Sales Associates had not obtained a necessary license from Oregon Secretary of State Corporations Division.

Type of Entity

Sole Proprietorship

Business Management
Mr. Travis Whitten, Owner
Contact Information
Principal: Mr. Travis Whitten, Owner
Business Category

Timeshare Resale and Rental Marketing Marketing Programs & Services Timeshare Companies

Alternate Business Names
Additional Information

According to information in BBB files, the address from which Universal Timeshare Sales Associates operates is known as a mail drop. BBB is unaware of a physical location from which the company operates.

Additional Locations


    11790 SW Beaverton Hillsdale Hwy

    Beaverton, OR 97005


    14525 SW Millikan Way Pmb 17820

    Beaverton, OR 97005 (866) 590-7029 (503) 914-1313 (888) 491-5982 (866) 590-7029


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/20/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Universal Timeshare collected money ($1800.00) with the understanding that they had a buyer for my timeshare. Every time I called, they kept coming up with reasons for needing more time for the sale to take place. This went on for years actually. I can't tell you how many times I called.. as many as 25-30 times. When I would ask for a manager, they said they would call me back... which NEVER happened. Kept getting the runaround.

Desired Settlement: refund of $1800.00 collected for fraud of selling a timeshare.

5/22/2015 Problems with Product/Service
8/20/2014 Advertising/Sales Issues
7/9/2014 Problems with Product/Service
6/25/2014 Problems with Product/Service
6/6/2014 Problems with Product/Service
4/21/2014 Problems with Product/Service
3/19/2014 Advertising/Sales Issues
2/19/2014 Problems with Product/Service
1/17/2014 Problems with Product/Service
11/27/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In August 2011 I signed contract to sell my Timeshare and paid $780.00 fee. I was informed, that Universal already has buyer and my timeshare will be sold in 60 days. For first few months I was able to communicate with representatives. They were postponing finalizing the contract. Since beginning of 2013 I'm not able to get in contact with Universal by telephone or e-mail.

Desired Settlement: I'm seeking full refund of $780.00 + $50.00 interest and administration fee.

10/15/2013 Problems with Product/Service
10/4/2013 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Universal Timeshare Sales Associates
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
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