This business is not BBB accredited.Additional Locations
Fax: (888) 395-7276 View Additional Phone Numbers 14525 SW Millikan Way Pmb 17820, Beaverton, OR 97005 ! Universal Timeshare Sales Associates is Believed to Be Out of Business !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||13|
Additional Complaint Information
On April 25, 2013, BBB recognized a pattern of complaints from consumers regarding contract, service and customer service issues. Consumers allege Universal Timeshare Sales Associates contacts them and states there is a buyer interested in purchasing their timeshare. Consumers claim in order to complete the transaction, the company asks for money up front to cover a presentation fee, ranging from $1,100 to $2,200; this initial payment is charged to the consumer's credit card. Consumers claim they are also charged an international fee, which they were not previously made aware of. Consumers also allege after paying the fee, the company advises them it will take 90 days for the deal to close; however, long after the 90-day period has passed, the company requests the consumers send more money via Western Union. Consumers claim after making the additional payment, the deal still does not close, sometimes even after more than a year has passed. Consumers further allege the company is unresponsive to requests for assistance.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200
BBB confirmed that Universal Timeshare Sales Associates had not obtained a necessary license from Oregon Secretary of State Corporations Division.
Type of Entity
Business ManagementMr. Travis Whitten, Owner
Timeshare Resale and Rental Marketing Marketing Programs & Services Timeshare Companies
Alternate Business NamesU T S A
According to information in BBB files, the address from which Universal Timeshare Sales Associates operates is known as a mail drop. BBB is unaware of a physical location from which the company operates.
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Additional Phone Numbers
- (866) 590-7029(Phone)
- (503) 914-1313(Phone)
- (888) 491-5982(Phone)
- (866) 590-7029(Phone)
According to information in BBB files, it appears that this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Universal Timeshare collected money ($1800.00) with the understanding that they had a buyer for my timeshare. Every time I called, they kept coming up with reasons for needing more time for the sale to take place. This went on for years actually. I can't tell you how many times I called.. as many as 25-30 times. When I would ask for a manager, they said they would call me back... which NEVER happened. Kept getting the runaround.
Desired Settlement: refund of $1800.00 collected for fraud of selling a timeshare.
|5/22/2015||Problems with Product/Service|
|7/9/2014||Problems with Product/Service|
|6/25/2014||Problems with Product/Service|
|6/6/2014||Problems with Product/Service|
|4/21/2014||Problems with Product/Service|
|2/19/2014||Problems with Product/Service|
|1/17/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: In August 2011 I signed contract to sell my Timeshare and paid $780.00 fee. I was informed, that Universal already has buyer and my timeshare will be sold in 60 days. For first few months I was able to communicate with representatives. They were postponing finalizing the contract. Since beginning of 2013 I'm not able to get in contact with Universal by telephone or e-mail.
Desired Settlement: I'm seeking full refund of $780.00 + $50.00 interest and administration fee.
|10/15/2013||Problems with Product/Service|
|10/4/2013||Problems with Product/Service|
Customer Reviews Summary