This business is not BBB accredited.
Phone: (503) 222-3500 Fax: (503) 961-8577 1040 NE 44th Ave Ste 1, Portland, OR 97213
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This company offers cycling and performance clothing.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Castelli USA include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gregory Cowan, Member
Sportswear - Wholesale & Manufacturers Manufacturers & Producers Designers - Apparel
Hours of OperationMonday - Friday 8am - 5pm
Alternate Business NamesCastelli & Sportful America IN Fuga LLC
THIS LOCATION IS NOT BBB ACCREDITED
1040 NE 44th Ave Ste 1
Portland, OR 97213 (503) 222-3500 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I placed an order with Castelli on 3/22/2015 for a triathlon kit that was supposed to be a part of a team order in the amount of $175.07. I was not able to receive the items I ordered because the team did not have enough orders to place without a large investment from the team managers. I was told I would receive a refund on my credit card in which I made the purchase well over a month ago, and I have not received the refund. I was also told over two weeks ago that the refund would be given with a few days, and I still do not have a refund.
Desired Settlement: I want the amount of $175.07 to be credited back to my Visa immediately.
Castelli has refunded my credit card the amount owed, and this issue is now resolved.Sincerely,