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          KEEN has 1 locations, listed below.

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            • KEEN

              515 NW 13th Ave Portland, OR 97209-3375

            Business ProfileforKEEN

            Retail Shoes

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/5/2009
            Years in Business:
            21
            Business Started:
            1/1/2003
            Business Started Locally:
            1/1/2003
            Business Incorporated:
            4/10/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • KEEN Footwear
            • KEEN Inc
            Business Management
            • Mr. Rory Fuerst, President
            Contact Information

            Principal

            • Mr. Rory Fuerst, President
            Additional Contact Information

            Fax Numbers

            • (503) 402-1545
              Primary Fax

            Phone Numbers

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I purchased a $70 pair of shoes for my daughter and they immediately started falling apart with just light wear. I was able to return them for an in-store promo credit (I don't understand why the customers funds have to stay tied up at keen), that had an expiration date of one year. I tried on multiple different occasions to find shoes to buy, but the promo code doesn't work on sale items and it was hard to find a regular priced item I liked. So, a year went by and the credit (my money) expired! They refused to extend the date, stating it is out of their "system limitations." I requested a full refund if they couldn't extend the expiration date and that's not possible either, apparently. I am so upset with this crooked way they do business and their over-priced, poor quality shoes. This was the first time buying from keen and it will certainly be my last. I'll warn my friends and family about them, too.

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bill B

            1 star

            05/13/2023

            I have a pair of Keen Targhee II hiking shoes. I used them 4X and the soles and treads came unglued. The treads showed no wear at all, but yet failed. I sent them to *********************, Keen's CEO. They refused the shipment (which I paid $21.25 to return). They did not even open the box. What kind of customer service is that? Upon receiving my shoes back, I went and checked their reviews and this is an obvious problem they know about. This company does not stand behind their products. I've owned at least a dozen pairs of Keen's and will probably never do business with them. I expect to get a lame response as they have given other customers. Look at *****************, and Columbia...better quality with strong companies that stand behind their products.

            Local BBB

            BBB Great West + Pacific

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