Complaint Category: Failure to provide promised assistance or support for products or services
Complaint: We bought a new RV from an out of State dealer. Funtime RV is a dealer for the same manufacture. We called and explained to the Funtime RV Rep ******** that we need warranty repairs for Our RV but had bought from a different dealer. We were told to bring our RV in and they would be happy to do the repairs. After leaving our RV at their facility we received a call from Funtime RV one week later. The service manage (******) asked us to come and get our RV and That they would not do the repairs because the owner did not like the fact that we did not buy this RV from them (Funtime RV) We noticed that when we were at their facility that they service many different brands (manufactures) of RVs. We were very friendly with them and made an appointment for our required repairs after discussing the situation with their Rep. We now have the loss of an 80 mile round trip to and from their dealership and the loss of a week and a broken promise of our needed repairs for a manufacture that they represent.
Initial Business Response We here at funtime rv inc are sorry for dissatisfaction with us. We prioritize servicing our customers that bought from us first and foremost.** ******* did not buy from us. We do tell people that if you do not buy from us we will not service here. *** ******* told our service manager that he bought elsewhere because we could not get together on price. yet we could not find any proposal, offer or emails with his name on it. We would never lose a deal over money unless we were in the red. When *** ******* was here a few tasks were performed by our service manager at no cost to *** *******. Specifically a gauge issue resolved simply operator error and our service manger showed *** ******* how to properly operate it and it was resolved as well. Therefore, we believe that tasks were performed at no cost to *** ******* and his trip here and back were worthwhile.
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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