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Consumer Complaints

BBB Accredited Business since 04/19/2005

Funtime RV Inc

Phone: (503) 925-9620Fax: (503) 924-9642

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service3
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
02/04/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to provide promised assistance or support for products or services

Complaint: We bought a new RV from an out of State dealer. Funtime RV is a dealer for the same manufacture. We called and explained to the Funtime RV Rep ******** that we need warranty repairs for Our RV but had bought from a different dealer. We were told to bring our RV in and they would be happy to do the repairs. After leaving our RV at their facility we received a call from Funtime RV one week later. The service manage (******) asked us to come and get our RV and That they would not do the repairs because the owner did not like the fact that we did not buy this RV from them (Funtime RV) We noticed that when we were at their facility that they service many different brands (manufactures) of RVs. We were very friendly with them and made an appointment for our required repairs after discussing the situation with their Rep. We now have the loss of an 80 mile round trip to and from their dealership and the loss of a week and a broken promise of our needed repairs for a manufacture that they represent.

Initial Business Response
We here at funtime rv inc are sorry for dissatisfaction with us. We prioritize servicing our customers that bought from us first and foremost.** ******* did not buy from us. We do tell people that if you do not buy from us we will not service here. *** ******* told our service manager that he bought elsewhere because we could not get together on price. yet we could not find any proposal, offer or emails with his name on it. We would never lose a deal over money unless we were in the red. When *** ******* was here a few tasks were performed by our service manager at no cost to *** *******. Specifically a gauge issue resolved simply operator error and our service manger showed *** ******* how to properly operate it and it was resolved as well. Therefore, we believe that tasks were performed at no cost to *** ******* and his trip here and back were worthwhile.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

06/07/2012Advertising / Sales Issues
12/19/2011Problems with Product / Service
07/26/2012Problems with Product / Service

Industry Comparison| Chart

Recreational Vehicles - Dealers

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