Business ProfileforHanger Clinic

This is a complaint against my local Hangar Prosthetics Clinic. I believe they are based out of TX, but their billing information is completed at my local clinic here in Salem. I have been working on a solution to my problem for several months. In June or July of 2022, my physical therapist sent a prescription for 2X bilateral reduction kits for my lymphedema (1 kit for the knees and 1 for my upper legs, for a total of 4 pieces) to the Hangar clinic. These kits are not custom kits per se, but are pulled off the shelf by the supplier pre-made by size/length. Hangar's procedure is to not order the product until I can see a fitting specialist, which my appt was in early Aug 2022. The fitter ordered the kits from the supplier at that time and Hangar called me to get co-pay. First, the ****** (Faith) had my copay wrong at 20%. I had to argue with Faith until she checked my beneft and it was 15%, but by then she had already charged me the incorrect amount. Since I caught it that day, the 20% was not charged with the bank, only 15%. About 2 wks later, I called Hangar to see if the order was on it's way, which it wasn't. They had not sent it off yet for pre-auth w/my insurance, so I had to wait even longer. Finally the kits were in shipment back to Hangar and an appt was made to pick them up at Hangar in Sept. When I got there, they only dispensed 1/2 of 2 kits as the kits were billed incorrectly. I had to go back down to show Faith in the front office, and she still continued to argue w/me. Finally the office manager showed the ****** how to correct the issue and I was dispensed the rest of my order. After I picked up the rest of my order, I still knew my co-pay *** was incorrect. I had paid $313.00 and after looking over my ***S, I judged I was due a refund of about $111.00-ish because each kit is only about $100.00 copay. Please see the attached PDF Doc for the entire complaint and the *** and receipt attachments.