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Find a Location

Vacasa has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vacasa

      850 NW 13th Ave Portland, OR 97209-3680

      BBB Accredited Business
    • Vacasa

      926 NW 13th Ave Ste 200 Portland, OR 97209-3083

      BBB Accredited Business
    • Sterling Resorts

      1080 Highway 98 E Destin, FL 32541-2942

    • Vacasa

      546 Mary Esther Cut off NW Ste 3 Fort Walton Beach, FL 32548-4067

    • Sterling Resorts

      1751 Scenic Hwy 98 Destin, FL 32541-8542

    Business ProfileforVacasa

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.26/5stars

    Average of 5,413 Customer Reviews

    Customer Complaints

    1,676 complaints closed in last 3 years

    662 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/9/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Vacasa offers vacation rental management for property owners.

    Products & Services

    Property Management

    Business Details

    This is a multi-location business.

    Find a Location

    Vacasa has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vacasa

        850 NW 13th Ave Portland, OR 97209-3680

        BBB Accredited Business
      • Vacasa

        926 NW 13th Ave Ste 200 Portland, OR 97209-3083

        BBB Accredited Business
      • Sterling Resorts

        1080 Highway 98 E Destin, FL 32541-2942

      • Vacasa

        546 Mary Esther Cut off NW Ste 3 Fort Walton Beach, FL 32548-4067

      • Sterling Resorts

        1751 Scenic Hwy 98 Destin, FL 32541-8542

      Headquarters
      850 NW 13th Ave, Portland, OR 97209-3680
      BBB File Opened:
      7/28/2011
      Years in Business:
      14
      Business Started:
      11/17/2009
      Business Started Locally:
      11/17/2009
      Business Incorporated:
      11/17/2009
      Accredited Since:
      5/9/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      6431
      Alternate Business Name
      • Vacasa LLC
      Business Management
      • Ms. Georgia Stoves, Team Lead of Reputation Management
      • Ms. Vicki Lyn Brown
      Contact Information

      Customer Contact

      • Ms. Georgia Stoves, Team Lead of Reputation Management
      Additional Contact Information

      Fax Numbers

      • (503) 897-7036
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      1,676 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      My husband and I scheduled a vacation at the end of July this year however due to an emergency where I am needed during this time, I need to cancel. I had contacted Vacasa immediately to ask for a full refund given that it is 3 months away however they had said that I would only get a 50% refund. I have not heard of such a terrible cancellation policy and cannot afford to lose $1,700 on a condo that we will not be staying at. They stated that there was nothing they could do but that is very disheartening to me. I really do need a full refund ASAP.
      Read More

      Customer Reviews

      5,413 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barb T

      1 star

      04/13/2024

      Place could of been alot cleaner if you would of gotten rid of filthy carpets and filthy living room furniture i could not sit on couch or chair they were disgusting.We had issues as well with infestation of fruit flies and other black flies. They were all over the place.With all said the place was a good size well kept. But please do upgrading

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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