Business ProfileforPizza Hut

I placed an order on 3/13 in the amount of $39.77 on the Pizza Hut app. Because the store was short on drivers they passed my order on to a third party delivery service, door dash. 25 minutes after I received notification that my order was picked up by ******** she told me she could not find my home. After looking into it I found the app auto populated my address and I explained to her that I was actually 4 miles away. The dasher who then got annoyed told me that since it wasnt her fault she was going to deliver her other orders first and it would be another 25 minutes. I told her that would put her in possession of my order for almost an hour and Im not going to accept cold food as pizza hut has a 30 minute delivery policy and it was not my fault the app changed my address. I also was not comfortable with her driving around with my food especially since I did not order through DoorDash. I told her to take the order back to the store and I would call for a refund. I called the customer service line and explained the situation. They assured me that I would receive a refund within 2-5 business days. When that didnt happen I tried to reach the store manager without success, I tried reaching a supervisor on the customer service line and was disconnected, I sent an email which they responded it would be forwarded to the store and I still have yet to hear back or receive a refund. Since the reps at Pizza Hut have no interest in simply returning my money as promised I am forced to file with the BBB.