Business ProfileforSouthwest Family Physicians

The service I am disputing is an office visit with a primary care provider which occurred on June 16, 2021. I have been charged and just recently paid (in order to prevent going to collections) a **** for $432. The nature of my dispute is the practice unfairly billed for services that were either not requested/not necessary, or not even received The business committed to provide an annual wellness exam for preventative care. Instead, when I arrived, I was told this would be a new patient visit, and I would have to have a separate visit for my wellness exam. I was told I had to complete this visit before returning for my actual physical exam. I assumed since it was a requirement for the annual wellness visit, it would fall under preventative care, and be covered by my insurance company. Though I had no specific health issue I was seeking care for, the business used health questionnaire forms I completed to identify "diagnoses" of conditions which they used to code for on the billing claims. Furthermore, I was charged for a new patient visit "level of service" equating to ***** minutes of time. I attempted to appeal this with my health insurance, but the insurance provider (Regence) indicated they could not provide more coverage because the nature of the coding indicates I was seeking care for specific conditions. When I called (over 6 different attempts in the last 9 months) to speak with the billing department at the practice to request a re-coding of the encounter, I could only reach an external third party billing service, which had to then communicate with the practice. I never received a response back from the practice, just more bills and finally a threat that the outstanding balance would go to collections.Account #*****