Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Tan Republic has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTan Republic

    Tanning Salons

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    415 NW 3rd St, Prineville, OR 97754-1713
    BBB File Opened:
    9/2/2010
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Business Management
    • Joy XXXXX, Owner
    Contact Information

    Principal

    • Joy XXXXX, Owner

    Customer Contact

    • Joy XXXXX, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On May 6, 2022 I went to this business to request one month of tanning so that I could get ready for an event. I specified that I needed one month only and did not want month to month. The clerk took my information and charged me $75 dollars for the month. I did not sign a contract or get a receipt from them. On June 6, 2022 my card was charged for $55. This happened again on July 6th. I noticed the charges on July 8th and called the business to ask about the charges and ask for a refund. The clerk told me her manager was not available but said I could email the manager with my complaint. She confirmed that I was being charged for a monthly membership but I had not signed a contract. I emailed the manager about the issue on July 8th and received what looked like an automatic reply that did not resolve the issue. I replied to the email saying as much and asking to speak to the manager via phone but I never received a reply. I then waited a month to see if the charges would stop. On August 6th, I was charged again but for $5. I emailed the manager again on August 13th but again got another automatic email. I replied again to her email but never heard back. Not sure of what to do to get my money back,, I decided to post a review on ****** and on yelp. The owner saw the review on ****** and called me while I was at work but I could not answer as I was in a work meeting. In her message, she told me to come in to see her to discuss the complaint, told me when and where she would be available. On Wednesday, August 17th, I drove to the ******* store, where she said she'd be, but she wasn't there. The person at the desk told me she was not available by phone as but said she'd let her know i stopped by. I asked them to have her call me. I haven't heard anything yet. I feel this company owes me $115: $55 for the June charge, $55 for the July charge, and $5 for the August charge. I still can't say for sure they won't charge me again. Any advice would be helpful.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.