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Northwest Paving & Seal Coating

Phone: (503) 884-4245

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Customer Complaints Summary

6 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service6
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints6

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (6)BBB Closure Definitions
05/02/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: I contracted with Northwest Paving and Sealcoating on 7-9-2013 to repair cracks and sealcoat my asphalt driveway. Immediately after the first rain the cracks all reappeared and the sealcoat is wearing off horribly. I have tried on numerous occasions to call their #XXX-XXX-XXXX number, but it has been disconnected, their other#X-XXX-XXX-XXXX is always busy.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

02/03/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to respond to phone calls or written requests for assistance or support

Complaint: This was a "we are working in the neighborhood" situation. NW Paving employee in truck came to us, offered to seal and repair our driveway for $600 immediately. Not convenient, so he agreed to come the next Saturday at 10am for the same price. Also said it would be dry to drive on after 6 hours. Workers did not show up until after 3pm that day (7 Sept), did a sloppy job, did not fill low spots or holes. When finished, said the total charge was $817.50 and to make the check out to ****** ********, not NW Paving. We were unhappy - told they would return in a few days to redo the bad areas. Gave them the check to get them away from us. Never showed up "in a few days." I called the company repeatedly but they never answered the phone. The sealant used was evidently like a black paint - it has worn off in areas of low traffic and cracks are worse than before. We have watched for that truck to appear in the neighborhood, but never saw it again. Also, it took 3 days for it to dry, which caused a lot of inconvenience for us.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

07/12/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: Shoddy workmanship and not what was represented to be done.
Product_Or_Service: Crack repair and seal coating of asphalt driveway

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

02/10/2014Problems with Product / Service
07/21/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: The seal coating has cracked and big chunks of the asphalt seal coating and underlying asphalt has been pulled up and off the surface and i know have chunks of the asphalt stuck onto, like tar, to my, new, two rear truck tires.
i have spoken with ****** ********, who sold us this job, and he continues to tell me that (while he is out of town on a big job) he would have one of his associates contact me to come repair my driveway. No one ever calls. He's given me lip service but i now have a big hole in my driveway and other disfigurations from the coating his guys put down.

I also have complained about the $1200 I was charged, saying that since he did this job i have found it could have been done for half the price. He ran into me out front of my home ine weekend and suggested he could seal my driveway while in the area and that it would make it not only look better, but that the coating woyld keep it from cracking...I'm very disappointed in the quality if the product he used and want to negotiate a partial refund.

The main thing is, though, i want my holes in my driveways fixed and the tar/asphalt removed from my new tires.

Complaint Resolution: Company is out of business.

07/03/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to provide promised assistance or support for products or services

Complaint: They came by and said they would do my driveway for such amount of money. They cleaned with a pressure washer and it made holes in the asphalt. When they put the seal coat on it did not cover the holes they made and the seal coat turned a funny color of blue. He said he would come back and redo it for free. He never showed and I called him numerous times and he just lied and said he would come the next day but never showed. When I ask him why he just blamed it on the other men that they were suppose to do it even tho he said he would be there to do it.

Complaint Resolution: Company cannot be located.

Industry Comparison| Chart

Paving Contractors, Seal Coating, Asphalt, Sealing - Pavement

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