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Alaska, Oregon & Western Washington

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This Business is not BBB Accredited

Cascade Painting & Design Inc

Phone: (541) 385-3359Fax: (541) 923-3172View Additional Phone Numbers64990 Gerking Mkt Rd, BendOR 97701-5251 Send email to Cascade Painting & Design Inc View Additional Web Addresses

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Description

This company offers residential and commercial paint services, cabinet and deck refinishing as well as asphalt contractor services.

BBB Accreditation

Cascade Painting & Design Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Cascade Painting & Design Inc's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Cascade Painting & Design Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Cascade Painting & Design Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
12/15/2014Problems with Product / Service | Read Complaint Details
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Complaint
cracks in paint throughout the house within 1 year of a complete remodel of said home. Also have "bubbles" on the exterior walls of house that contractor (***** ******) promised to repair.

***** came into my house On Oct. 7, 2014 and did some caulking and marked all needed areas (except master bath, he forget to do) with blue tape for follow up of paint and finishing. For 5 weeks I have called him repeatedly but he will not answer his phone or return my calls.
He also has not addressed any of the "bubbles" on the exterior paint.

Desired Settlement
I would like ***** and his team to come back and do all the repainting repairs on both the interior and exterior of my house as soon as possible.
Thank you.

Industry Comparison| Chart

Painting Contractors, Seal Coating, Asphalt, Contractors - General

Additional Information

top
BBB file opened: 03/14/2006Business started: 09/01/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300
Salem, OR97301-1287
(503) 378-4621
http://www.oregon.gov/ccb

Type of Entity

Corporation

Incorporated: December 2003, OR

Contact Information
Principal: Mr Lance Monson (President)
Business Category

Painting Contractors, Seal Coating, Asphalt, Contractors - General

Hours of Operation

Monday - Saturday 7:00am - 7:00pm

Map & Directions

Map & Directions

Address for Cascade Painting & Design Inc

64990 Gerking Mkt Rd

Bend, OR 97701-5251

To | From

LocationsX

1 Locations

  • 64990 Gerking Mkt Rd 

    Bend, OR 97701-5251(541) 420-1726
    (541) 385-3359

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Cascade Painting & Design Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (541) 420-1726
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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Industry Tips for Painting Contractors

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.