This business is not BBB accredited.
Phone: (503) 284-1503 Fax: (503) 284-1505 2119 N Kerby Ave Ste B23, Portland, OR 97227
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bridge City Cycles Ltd include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. "Anthony" Michel Mautemps, Member Mrs. Megan Mautemps, Member
Motorcycles - Repairing & Service Motorcycles - Customizing Motorcycles - Supplies & Parts Cylinder Heads - Auto & Motorcycle
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
2119 N Kerby Ave Ste B23
Portland, OR 97227 (503) 284-1503 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I took my motorcycle to this shop and described a starting issue that I wanted fixed. I described the issue in detail to shop owner Anthony. He experienced the issue when he tried to move the bike into his shop. He coached me to write, "Troubleshoot and repair charging system," on the work order. They replaced the entire charging system for approx $800. The bike still has the same starting problem. It now leaks a dinner plate size pool of oil onto the ground every time I park it. Heaven knows how much oil it leaks as I'm driving. They overfilled the oil by a half a quart. at least. That is a big deal because the spinning crankshaft whips the overfilled oil into a froth which then does not properly lubricate the engine.
Desired Settlement: I believe they should properly troubleshoot my starting issue and repair it at no additional charge. That is, after all, the problem I presented them with initially. They need to repair the oil leak at no additional charge. They should perform the above in no more than a week's time.
Business Response: Customer came in with his own electrical diagnosis that he wanted one of our techs to confirm. We confirmed that both his charging stator and regulator was bad, thus killing his battery...which needed to be replaced. We were the fourth shop he approached for repairs, because he was having this paid through "Transission Projects", a homeless outreach non-profit. No other shop wanted to deal with a third party check. In order to make the repair of the charging system, we need a parts deposit in order to have his parts ordered. (Company policy as we have had people abandon bikes after repair leaving us with the cost of parts) in order to get a parts deposit, which he wouldn't leave, we had to estimate the time of the repair plus parts and have "********** ********" pay us with a Cashiers Check, which took almost 2 weeks to recieve. We went ahead and replaced the parts (totaling, $442) and 4 hours labor to replace the parts ($442 at $85 an hour, cheapest in town, and it actually took longer than estimated, but couldn't do anything about it because the customer could only get 1 check from the non profit). We even made arrangements for the customer to pick up his bike after hours, with one of our neighbors. Customers bike has over 125,000 miles on it, which is very very high for this model of bike and is expected to leak. Extra oil was not added to his bike, and the bike was taken on a lengthy test ride with no problems. We did not coach him to write anyhing on the service order. We asked him to write exactly what he wants done as we would any other customer. (We have the customer write this in the "services requested" area of our intake sheets, so there is no comfusion, or disputes to the work performed.) He came in with his own electrical measurements off his charging stator, that he wanted us to "check", again against his findings. His findings and tests that he provided us with (yes, we still have all his notes) were directly tied to the charging system and nothing else. Per customers request we performed the exact task he asked for and remedied it. Customer also complained about how long it took for parts to come in several times, even though this was directly tied to the fact that he was not timely with getting us a parts deposit (had to come through "********** ********", and obviously we had to wait to make sure the check wasn't fraudulant) In no way, shape or form is the customer entitled to a free $400 starter plus the labor to install it. That would be additional parts and service in any case. It's pretty obvious that, that's how how life works. The amusing thing is that he rode the bike home and was able to return a few days later, and then ride away again on the bike when we informed him that we wouldn't be buying and installing a starter for him at our cost. From the beginning, we knew this customer was going to be an issue, but we tried to help out the best we could anyway, because he was trying to get back on his feet (yes, he told us a long personal story) But, there's a limit. We believe the customer is a crook and is trying to get free parts and services because he cannot pay for them himself. We have informed the other motorcycle shops in the area to the incident, as well as "********** ********".
Customer Reviews Summary