This business is not BBB accredited.
Phone: (541) 343-3345 1015 Pearl St, Eugene, OR 97401
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Timbers Motel include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for The Timbers Motel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joe Bailey, Owner
Alternate Business NamesTimbers Corporation Timbers Motel-Eugene
THIS LOCATION IS NOT BBB ACCREDITED
1015 Pearl St
Eugene, OR 97401 (541) 343-3345 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My boyfriend and I intended to spend the weekend (1/16-1/18) in Eugene, OR. This was cut short to one night due to our problem. I have family there that I was visiting, but a motel sounded more comfortable us. Since Eugene is close to home (Portland), a cheaper motel was more appealing. We set out budget at <$200 for the weekend. I called the Motel for my reservation (thus leaving no paper trail, unfortunately). I spoke with the manager for my reservation. I told him "I just saw on your website a single king room for $79 per night. If it is still available, I would like to book it for Saturday and Sunday. I thought I'd call to see if you offered a AAA discount" To which he said they do not offer a AAA discount and that the room was available. After some processing, he told me the total was $169, non-refundable, to be charged to my card. To which I agreed. When my boyfriend and I got to the hotel, I was filing out the paperwork and my boyfriend stopped me because he noticed in the Total Box, it was $373.50 The front desk clerk called his manager only after we asked him to. He mis-quoted me to him by telling him "we couldn't afford the $373.50" which was rude and incorrect. We told him simply, we would never have called you if your rooms were that expensive. The manager never once said a $373, nor did he say $167/night. They did nothing to remedy the situation and told us "that it is too bad that there was a miscommunication, but the rooms are $167/night." At one point we showed him the website saying the rooms were $79, and he said "it does say that, but they're 167 tonight because of an event in town and the website didn't reflect it." He kept telling us that "everyone else was paying that much" as if that was to justify their website and their manager being incorrect. We asked if he would honor the price that was reflected online and he simply said no. I've never had such a standoff with a business when I felt wronged.
Desired Settlement: I would honestly like a full refund of our stay because if it had not been non-refundable, we wouldn't have stayed there after discovering the "true" cost. The weekend prior, my mom and I stayed at a nearby motel for $50/night. While I understand that doesn't mean that all motels will be that price, I knew there were much cheaper options in the area. If that is not possible, I would like to have my bill adjusted to the 79 dollars that BOTH their website showed and the manager verbally confirmed with me.