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Super 8 Motel

Phone: (503) 682-2088 25438 SW Parkway Ave, Wilsonville, OR 97070


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Super 8 Motel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Super 8 Motel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 31, 2009 Business started: 01/01/1986 Business started locally: 01/01/1986
Business Management
General Manager, Member
Contact Information
Principal: General Manager, Member
Business Category

Motels

Alternate Business Names
Super 8

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    25438 SW Parkway Ave

    Wilsonville, OR 97070 (503) 682-2088

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife and daughter stayed at the hotel last Friday and were offered two rooms (104 & 114). One had no working bath or shower and the other stunk of cat pee. My wife believed the cleaning staff knew about the cat pee smell as the window was wide open (it was November). After getting the second room and complaining yet again, the clerk told them that it's one or the other; cat pee or bath. That was their choice. And this for $99 a night. If it wasn't for the fact that they got there late at night and most other hotels were booked, they would have left. But the clerk apparently knew they were trapped. They ended up choosing the cat pee room and blasting the heat all night. The hotel could have done the minimum to ensure their stay was adequate (allow them to bathe in the stinky room and let them sleep in the other). Instead, they chose to reinforce their substandard service. I've complained to their parent company Wyndham, along with post this experience on several social sites.

Desired Settlement: I would prefer a refund as Super 8 didn't even meet the minimum threshold of heat, cleanliness and safety. They should never have had rooms with open windows or broken bathes in their inventory.

Business Response: **** Please See Attached Documents ****


To: Better Business Bureau, Fax: 206-431-2211
re BBB Complaint ID ******** (********)
Statement Room I 04 has an operating tub and shower. Cats are not allowed
Mr. ************ filed a complaint with Wyndham regarding the stay by his wife and daughter
and was provided a tull refund. He also left comments on 5 different social media sites along
with a complaint to the BBB.
The AAA completed an inspection this past week and found no problems.
No further action will be taken by the property regarding this customer's complaint

Kind Regards, 

Robert C*****

General Manager

12/3/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Super 8 Motel
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)