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Phone: (541) 347-9632 370 1st St SE, Bandon, OR 97411
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Sea Star Guest House include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
THIS LOCATION IS NOT BBB ACCREDITED
370 1st St SE
Bandon, OR 97411 (541) 347-9632 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Reservation at Guesthouse 12/27& 28th. After checking in and later retiring for the night the noise was beyond loud and excessive. I called the manager, **** and told him. He said " oh, they will be going to bed soon" This has gone on for over 2 hrs now. I told him we had to leave and find another hotel at 1030 at night. I asked him for a refund and he said no. THe next day he called and asked me for our card number to credit our stay. I gave it to him and when we returned home late Sunday night on the 12/29/13 he left a message on voice mail saying he was only crediting 1 night. My Bank was charged another nights stay not credited. I called him and everytime I went ot say something he just said "Let me talk". I asked for the owners contact number and he refused. SO now I have charges for 3 nights that we didn't use. They had me sign a form stating if we make excessive noise or disturbance we will be fines for the refund they have to give other guest. I reminded him of this and he said no he was not refunding me.
Desired Settlement: I want to be refunded for the 3 nights that were charged plus the difference of the other hotel we had to find at 11pm at night. Which is $28.89
Business Response: Initial Business Response /* (1000, 6, 2014/01/16) */ The guest had registered and paid for two nights. After the manager received her complaint of too much noise, the manager went outside of all surrounding rooms and could not hear any noise. When the guest said they were leaving and wanted a refund, the managers credited her for one night stay. He was "rattled" at the time because we have not had a situation like this in the 7+ years that we've been in business and he failed to realize that she had paid for two nights stay. The next day, he refunded the second night. The guest reports that she was charged for a 3rd night instead of being credited, but we have verified all reports with our credit card company and this is definitely not the case. Her original charge was refunded in full, with two seperate credits on her account. We are sorry that she was unhappy with her stay and ALWAYS do everything that we can to keep our guests happy. I would be happy to provide statements from our credit account showing the charges and credits. If the guest has a credit card statement showing that she was charged for a third night instead of credited, I would be happy to research it further, but all of our numbers and reports show that this is definitely not the case. I also have a detailed statement from the manager about the situation that we can provide if needed. We are very surprised and disappointed that the situation occurred and are very committed to making sure it is resolved and does not reflect unfairly or poorly on our business, which we strive to run in the most courteous and honest way possible.