This business is not BBB accredited.
Phone: (541) 758-8088 Fax: (541) 758-8267 407 NW 2nd St, Corvallis, OR 97330
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Corvallis Super 8 Motel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Alternate Business NamesMeharban LLC
THIS LOCATION IS NOT BBB ACCREDITED
407 NW 2nd St
Corvallis, OR 97330 (541) 758-8088 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Even though the room was very clean when we checked in, the first night of our stay (2/12/16-2/14/16) at approx 9:00 pm there was a large, hard-shelled bug (the size of my thumbnail) in the ice bucket. We killed it and flushed it down the toilet. Later that night, approx midnight, there was another one crawling across the nightstand. At this point I was very uncomfortable staying there knowing there were probably more that would surface during the night after we went to sleep. We called the desk clerk and asked for a refund so we could go to a different hotel. The desk clerk said she was not authorized to give us a refund, but she would talk to her manager the next day. She offered to give us a different room, but I knew if there were bugs in one room, they were probably in all the rooms. We politely declined her offer, checked out, and went to a different hotel. On 2/14/16 I got an email from email@example.com showing that $207.39 had been credited to my credit card. So I assumed the desk clerk had talked to her manager, the credit had been issued, and all was well. When the credit never showed up on my credit card statement I called the support number in the email, 888-978-6518. The gal I talked to said there was no record of an email having been sent to me, and there was no record of my being issued a credit. She gave me the phone number of the motel. I called the motel and talked to the desk clerk. She said only the manager could issue a credit, and he's only there Wed, Thurs, and Fri. I called back on Thurs and talked to the manager, Tony. He was rude, kept interrupting me, and kept repeating that he knew nothing about this situation, and I needed to talk to the desk clerk. I told him I already did, and she said I had to talk to him. In a very rude tone of voice he informed me he was busy and didn't have time to talk to me. I politely told him I was going to file a complaint with the BBB. He said "go ahead."
Desired Settlement: I would like a refund for all three nights, 2/12/16 - 2/14/16 due to large, hard-shelled bugs the size of my thumbnail in the room. We checked out of the motel on the first night, at approx midnight. The total refund should be $207.39.
To Whom It May Concern,
Problems with Product/Service
Read Complaint Details
Complaint: I had called and reserved 3 night stay at motel then 45 min later I called back and canceled due to my wife finding out there was no outdoor pool. When I called back I asked if I was going to see any charges on my account or fees. She had said no since they only charge at time of check in. So she said there was nothing to be concerned about. So on Friday I went to a restaurant and my card was declined due to insufficient funds. So I checked my account and seen i was charged 269.00 I called Friday at 4 and left message for manager no call so I called Saturday and they assured me manager would be in at 12 and they would make sure he called me. I called back at w they said he was busy and they would have him call me. Then I called at 330 they said he would be back at 430 he had went to lunch so I called back at 5 they said he still wasn't back I called at 8 they said he had left and would be in first thing in morning and they would walk Him to the phone. Meanwhile I had to check out of my hotel and go home because I didn't have cash to even feed my kids which I have 5. So we left early and left my oldest son with friends so he could finish his tournament not good we didn't get to see him win state championship due to this.so Sunday came along and I called again all day with no call back .then finally today I call and the girl answered and said yes he is here sorry he hasn't called you back she couldn't believe it either.so then I speak to the manager and he tells me I need to listen to him or he will hang up he inst interested in hearing how many time I called
Desired Settlement: My money back and I want to speak to whoever is that mangers boss. Whether it be corporate or the owner. And a written reason why that manager thinks its ok to speak to people like that after not returning calls for days. I also had a lot more to say in my complaint but it wouldn't let me put anymore up there he actually said I need something from him he doesn't need anything from me so he can just hang up . Wow
Business Response: Business' Initial Response /* (1000, 5, 2013/07/30) */ Thank you for forwarding this customer complaint and providing Super 8 Corvallis with an opportunity to respond. While we regret any situation in which a customer is unsatisfied, in some cases this cannot be avoided. The cancellation policy of Super 8 Corvallis requires a minimum of 24 hours notice to cancel a reservation without penalty. If a guest needs to cancel without proper notice, they will be charged for the reservation. When someone calls to cancel a reservation, they are given the cancellation number and in some cases, a cancellation letter is emailed to them as well. The cancellation number provides guests with a record that their reservation was canceled. Without the cancellation number, there is no way for Super 8 Corvallis to be sure that someone did, in fact, call to cancel the reservation in accordance with the stated policy. Unfortunately there are instances in which someone does not cancel and when they realize they were charged for their reservation, they contact Super 8 Corvallis and falsely claim they canceled in an attempt to get the charges reversed. The cancellation number provides a method for Super 8 Corvallis to determine if they guest did indeed cancel or not. When a guest does not have a cancellation number, their reservation was not canceled. In this particular case, the guest did not have a cancellation number or even a record of who he talked with about canceling. Because the reservation was not canceled and no one arrived to check-in, it became a no-show and the credit card attached to the reservation was charged for the full amount of his reservation, which was 3 days. When the card holder saw that he was charged for the reservation, he contacted Super 8 Corvallis. The general manager is the only person with access and authority to reverse any charges made by the hotel and he was not available at the time this particular person called. When he did speak with the card holder, he explained the cancellation policy again and asked for his cancellation number. Because he did not know or have this number, Super 8 Corvallis was unable to reverse the charges. Due to the caller's situation however, the general manager agreed to charge for only one night instead of the full reservation of three nights. Guest satisfaction is of utmost importance to Super 8 Corvallis and it's staff. We regret that we could not provide this person with the outcome he desired.