This business is not BBB accredited.
Phone: (503) 408-8000 Fax: (503) 408-0505 8225 NE Wasco St, Portland, OR 97220
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Comfort Inn include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Comfort Inn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Seema Mehta, Manager
Alternate Business NamesMicrotel Inn & Suites
THIS LOCATION IS NOT BBB ACCREDITED
8225 NE Wasco St
Portland, OR 97220 (503) 408-8000 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I rented a room and had 2 friends split the cost on their cards for me. The room was for 2 people and 3 service dogs. All paperwork was provided and the presence of the dogs was known. After we checked out a50 dollar fee was added to my friends card for "cleaning". I asked what this was about and was told it was a damage fee. I asked for what because no damage had been done to the room and they claimed that they had to hire a carpet cleaning service to clean the room in case the next customer might be allergic to dogs. I feel that if this is policy the charge should be noted up front and not added later as a damage fee. My friend now has no money in her account and cannot pay her electric bill. I find this to be dishonest and unfair business practice.
Desired Settlement: DesiredSettlementID: Refund I feel the 50 dollar cleaning fee should be refunded to *************** card. Thank you.
Business Response: Initial Business Response /* (1000, 6, 2014/10/05) */ Guest was told upon check-in that the service dogs were not allowed on the furiture in the room and agreed. Upon checkout dog hair was imbedded into the ottoman and chair in the room. As the room is typically not pet friendly, we had to have a carpet cleaner come in and clean the furiture and we were unable to rent the room that night. If the animals had not been on the furniture, as per policy, the charge would not have been applied. Initial Consumer Rebuttal /* (3000, 13, 2014/10/20) */ I was not in any way told that animals were not allowed on furniture. That is a falsehood. I don't really know what else to say about that. And even if that were the case, a dog on the carpet would still require a carpet cleaner under those guidelines. A charge upfront should still apply. Not a shady after the fact "damage fee".