This business is not BBB accredited.
City Center Motel Cottage Grove
Phone: (541) 942-8322 737 Highway 99 S, Cottage Grove, OR 97424
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for City Center Motel Cottage Grove include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementVarsha Patel, Owner
Alternate Business NamesCity Center Motel-Cottage GRV
THIS LOCATION IS NOT BBB ACCREDITED
737 Highway 99 S
Cottage Grove, OR 97424 (541) 942-8322 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We checked into the motel on Monday 9/2. We payed for seven days up front but when we decided we needed to leave two days early they refuse to refund the last two days. The place is disgusting and we would leave sooner but I have a broken foot and my brother works from 7 am - 5 pm m-f and so we cant really leave until saturday if we wanted to check out at right time and get a refund that is. Product_Or_Service: Hotel room
Desired Settlement: DesiredSettlementID: Refund I would like the motel to refund the last two days of my stay, at least. And they have MAJOR sanitary issues and I should complain about that too.
Business Response: Initial Business Response /* (1000, 6, 2013/09/24) */ Dear,BBB Hello my name is ****** ***** from City Center Motel in Cottage Grove Oregon. I have received this letter regarding complaints from a customer. My response to the complaints are that Mr. ******* ********* had paid a weekly flat rate for seven days and on the 5th day he wanted a refund because he had a family emergency. We have a special flat rate for the week in which we do not give refunds. If he paid a daily rate for the seven days he woul've gotten a full refund After we denied a refund he started complaining about the room not having a handicap shower but him or his brother never notified us in advance to renting the room. and started complaining on the 5th day, if he notified us within 1 or 2 days we could have arranged another room for him. His brother rented the room and checked it prior to renting. Even though we don't give refunds, because he told us he had a family emergency we refunded him 25 dollars. We also have proof that we gave him the money because we had him sign our registration card to prove it. Sincerly, ****** ***** City Center Motel