This business is not BBB accredited.
Phone: (503) 255-4444 Fax: (503) 255-4497 9699 SE Stark St, Portland, OR 97216
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Chestnut Tree Inn include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Chestnut Tree Inn include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementDipen Patel, Manager
THIS LOCATION IS NOT BBB ACCREDITED
9699 SE Stark St
Portland, OR 97216 (503) 255-4444 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We stayed there October 3rd-October 4th. My daughter ran the Portland Marathon that Sunday. We went bed abou 9 pm. From about 12-4 am, there were 3-4 fights close to our room. There was lots of yelling and profanity. I believe some of the fights were from the same group of people. It was concerning enough that we were all concerned about saftey. We thought the police would show up at some point. That never happened. I was afraid for our safety and was very concerned that gunfire may be involved. We finally were able to sleep about 4 (we had to get up at 5). Checking out, the night clerk mentioned one of the persons went to the hospital for stitches. Asked why the police were not notified, he said "I didn't think it was needed. I doubt that anyone on the second floor got any sleep. I would like to see my daughter get a full refund. I believe it's reasonable for an Inn to provide a reasonable night's sleep and a safe environemt. If that is not possible, as in this case, the police should be called. I emailed the Inn two different times before contacting you. no response. I emailed the Inn after contacting you. They sent an email asking for room number, name and date. I've heard nothing else from them
Desired Settlement: I understand situations happen. This was mostly preventable if the police were called proactively. We paid for a safe good nights sleep. Since that did not happen, a refund seems reasonable.
|8/18/2014||Problems with Product/Service|