This business is not BBB accredited.
Budget Lodge Motel
Phone: (541) 688-1205 1291 Highway 99 N, Eugene, OR 97402
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Budget Lodge Motel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Alternate Business NamesBudget Lodge Eugene
THIS LOCATION IS NOT BBB ACCREDITED
1291 Highway 99 N
Eugene, OR 97402 (541) 688-1205 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I had made a reservation for another person who was disabled and in a wheelchair and needed a caregiver. The reservation was for one night. I requested a ground floor wheelchair accessible room with 2 beds as the disabled person needed their caregiver there for assistance. At the time I made the reservation I was asked if I wanted a smoking or nonsmoking room. I was surprised at the question but stated that this person did smoke and so a smoking room was preferable. Upon the disabled person checking in she was having trouble at the front desk and because of the delay had subsequent problems with her electric wheelchair and had to go across the street to a business who allowed her to plug her chair in to recharge it. When she went into the room finally it had stairs. She went back to the office to get a room with no stairs and they gave her a room for a disabled person...but did not have 2 beds, which was a specific request. Needless to say I paid for a room for 2 people with 2 beds and the disabled person only stayed in the ADA room with one bed by herself. The person at the front desk was very rude and made me feel like a criminal when I wanted to get things resolved.
Desired Settlement: I am due a partial refund for the price of the room and a humble apology for them being so unprofessional and crude.
Business Response: Initial Business Response /* (1000, 6, 2014/02/01) */ ***** **** made a reservation for **** ***** There was a mistake on the reservation as a smoking room was requested, but we do not have a smoking room with 2 beds. ***** called and tried to pay for the room over the phone off someone else's credit card (her supervisor I believe). I said that would not be possible, because we need a signature from the card holder or a credit card authorization form filled out with a copy of the credit card and government issued ID. ***** was very upset about this and eventually came in and paid with her own card, but was extremely rude. She walked and immediately said "DON'T TALK TO ME, I'M VERY UPSET RIGHT NOW." I then mentioned to her that if she was dissatisfied, she could go elsewhere to rent a room and we would not be charging her anything for cancellation of the reservation. She had paid for the room with 2 beds, but then the guest came to the office and requested the ADA room with 1 bed. Guest was completely fine with the 1 bed as we did not have another room available. Guest checked out in the morning perfectly happy, and in a friendly manner, and even thanked me. If the guest needed to recharge her wheelchair, all she had to do was ask, and she could've done so in the office. We had no issues with the guest staying. ***** was the problem, as she was really upset because she had to drive down to the motel to pay for the room with her own personal card because we would not accept somebody else's card without them being physically at the motel or without a credit card authorization form with supporting documents. I'm sorry she felt that I was being rude, but we are operating a business, and there are rules and regulations that we have to follow. She can call the motel, give us her credit card # back and we will gladly refund the difference. We have no problem adjusting the price, but we need to have her card # in order to do so. Have her call the motel, and we will gladly adjust the price from $75 to $65 + city and state taxes. Final Consumer Response /* (2000, 8, 2014/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The problem was NOT about using or not using the credit card. The problem was that I reserved a 2 bed room for a disabled person and that was not supplied. Personally, I think the problem began with the young girl that I talked with to make the reservation. She gave me completely incorrect information and I did not get the reservation I needed. The business has credited my card for the difference in rate from the 2 bed to the 1 bed room.