This business is not BBB accredited.

Best Western Hood River Inn

Phone: (541) 386-2200 View Additional Phone Numbers 1108 E Marina Way, Hood River, OR 97031

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Best Western Hood River Inn include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Best Western Hood River Inn include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Best Western Hood River Inn
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 25, 2003 Business started: 09/01/1989 Business started locally: 09/01/1989
Type of Entity


Business Management
Mr. Tom Stevenson, President Mr. Charles Hinman, Manager
Contact Information
Customer Contact: Mr. Charles Hinman, Manager
Principal: Mr. Tom Stevenson, President
Business Category

Motels Banquet Facilities Restaurants

Alternate Business Names
Best Western Columbia Room Inc Hood River Inn

Additional Locations


    1108 E Marina Way

    Hood River, OR 97031 (541) 386-2200


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/25/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: When making the reservation for the room, no pictures were provided, and so I had to rely on the description provided by the individual on the phone, who handled the suite reservations. The room was described as being larger, taking over a more significant space of the upper floor than it truly did, that it had a separate partial room for seating/business, and was all-in-all more professional/plush than it truly was. While the room I received did have some extra room to move around the bed, it was just a room with a balcony. While it was clean, it did not present the professional/plush feel & look that was described on the phone. Upon checking in, I heard there were no other rooms available for the evening, and so prevented any attempt as getting another room. This was my wedding night, and is not something that can just be recreated. I was oversold on the room. I feel like there was a push to get a room booked at all costs, and so I paid significantly more for the room than I would have normally--especially compared to what I received.

Desired Settlement: While it does not make it right, I would be open to receiving a night in the room that was described to me. And, if that room doesn't actually exist, then I will accept a refund.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Best Western Hood River Inn
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)