BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Kaiser Permanente Northwest include:

  • 23 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Kaiser Permanente Northwest include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 16
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

1 Customer Review on Kaiser Permanente Northwest
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 17, 2003 Business started: 01/01/1945 Business started locally: 01/01/1945 Business incorporated 10/19/1981 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Business Management
Mr. Bernard J Tyson, President/CEO Mr. Eddie Kachnie Ms. Stephanie K Leonetti, Member Relations Coordinator Ms. Elizabeth Rolls, Supervisor Ms. Clarissa Stone, Manager Mr. Dave Streiff, Manager Ms. Cindy Topping
Contact Information
Customer Contact: Ms. Stephanie K Leonetti, Member Relations Coordinator
Principal: Mr. Bernard J Tyson, President/CEO
Business Category

Medical Service Organizations Insurance Companies Insurance - Health Dentists Hospitals Health & Medical - General

Alternate Business Names
Kaiser Dental Kaiser Foundation Health Plan of the Northwest Kaiser Foundation Health Plan of the NW Kaiser Foundation Hospitals Kaiser Interstate Medical Office Kaiser Permanente Kaiser Permanente Care Management Institute Kaiser Permanente Center for Health Research Kaiser Permanente Clackamas Kaiser Permanente Dental Kaiser Permanente Dental Clinic Kaiser Permanente Glisan Dental Office Kaiser Permanente Laboratory Services Center Kaiser Permanente Mail Order Pharmacy Kaiser Permanente Portland Kaiser Permanente Rockwood Kaiser Permanente Sunnyside Medical Center, Personal Advantage Plan

Customer Review Rating plus BBB Rating Summary

Kaiser Permanente Northwest has received 2.41 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.