BBB Accredited Business sinceAdditional Locations
Phone: (541) 762-0040 Fax: (541) 762-0042 3306 Gateway St, Springfield, OR 97477
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This company offers mattress sales.
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A BBB Accredited Business since
BBB has determined that American Mattress Outlet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Mattress Outlet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMrs. Cheryl Brazil, President Mr. Leroy Brazil, Partner
Mattresses Futon Sales Beds - Wholesale & Manufacturers Beds - Retail Wall Bed Sales Furniture - Childrens Furniture - Retail
Alternate Business NamesAmerican Mattress Manufacturing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a mattress from their company and in under a year it has completely failed to perform and it has collapsed in the middle and is basically spilling off the bed frame (which I also purchased from them for this mattress as to keep the warranty valid). Well, I have been calling them for months and getting the run around from three different guys who keep telling me they aren't the manager, talk to the other guy, then the next guy says the same thing. Last time I contacted all three in the same day, they put a crying woman sales associate on the phone to dodge me after clearly hearing the guys voice in the background telling her to dodge me and that he "wasn't there. NOT HAPPY! They told me they could not warranty my mattress because I moved to the coast and was now in a different zip code and had to deal directly with the manufacturer of the mattress, not them who sold it to me....sounded fishy to me. Well...it was. The company told me they did not do this and it was up to the selling company to deal with the warranty. After that, they would not even respond to my voicemail or emails. I have no issues bringing the mattress back to Eugene, I am only 70 miles away but they still said no. They have delayed so long I think they are doing that to avoid warrantying the mattress. They never even told me how long the warranty was, I just assume it was still valid because they were "working on it". I have not lost my temper and have not done anything unprofessional to deserve to be treated like this and I want to be taken care of like a human being.
Desired Settlement: I would like either a different mattress of similar value of a different brand, if the one I want is more...I have no issues paying extra on top, or if it's less, I will eat the difference. This isn't about money...this is about taking care of people who work hard for their money and have to wake up feeling like crap because their back is all twisted up from laying in a horrible junk bed that didn't last a year. Or a refund and I drop off the defective mattress and walk away and call it even and buy something somewhere else and leave it at that. I am easy to work with.
The customer purchased a mattress from us and called Ryan regarding a warranty issue. Ryan spoke to him on the phone and told him since he lived out of town to call and speak to a representative at Corsicana directly. The customer said, "I'm a busy man can you text me the number" which Ryan did. The next day Ryan received a text message from the customer that stated that Ryan needs to contact Corsicana not him. It is common policy when a customer lives out of town that they are given the manufacturer number and work with a closer dealer which is only about ten minutes away from the customer. The customer then sent Ryan a vulgar text. Needless to say Ryan did not want to have any interaction with this type of behavior. Also, I am the only sales women employed at American Mattress and I never spoke (cried) to the customer. We are willing to resolve this however, we would need the customer to comply with store policy regarding how the warranties are handled.
If my warranty was in fact up, someone there would have just told me I was out of warranty and to deal with it, but the fact that I keep getting the run around tells me that I could have gotten this taken car of if you took the time to take care of customers.
Again, I am the only sales women at American Mattress and I never spoke to you on the phone or in person. Please just call Ryan so we can get this resolved once and for all.