BBB Accredited Business sinceAdditional Locations
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This company designs and manufactures transit cases, rackmount cases and transportable enclosures for commercial and military electronic equipment. This company designs and manufactures transit cases, rackmount cases and transportable enclosures for commercial and military electronic equipment.
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A BBB Accredited Business since
BBB has determined that ECS Case meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ECS Case include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Ted Bennett, CFO Mr. Sterling Becklin, Vice President Mr. Justin Maloney, Vice President Sales Ms. Stephanie Quinn, Marketing Director
Manufacturers & Producers
Alternate Business NamesBecklin Holdings, Inc Becklin Holdings, Inc. Environmental Container Systems, Inc.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (541) 882-8808(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I ordered 12 cases from this company in Carbon fiber. They shipped me the wrong sizes and also in fiberglass.Their customer service turn around time is very bad.It took them about 2 weeks just to place my order.when I asked why my credit card was not charged yet they told me they dont' charge till the order is shipped.I asked for an invoice ahead of time and they never gave me one.After I got the wrong merchandise I immediately emailed them and asked for the issue to be fixed and never got a response. the email below shows what I ordered:On January 17, 2015 at 12:45 PM ***** ******* - ECS *****************@ecscase.com wrote:Will do. Thanks***** ******************* On Jan 17, 2015, at 12:09 PM, "***** *****" ****@*************** wrote: I was looking through your web site and found these other case sizes, I was not aware of all the sizes you made until I looked. ECS Case Part Number Rack Height Inside Inches Flange To Flange Depth Inches Outside Case Height Inches Outside Case Width Inches 3316 28 30 35.28 24.286306 10.5 13.78 15.75 24.06 4314 24.5 13.78 27.75 21.02 I actually think case # 4314 is better dimensions for my projectso lets change the order to 10 of those units, shell only if you can makethem 14" flange to flange that would be great, but if its going to costalot more I can live with the 13.78" depth. I'd also like to order one of the 3316 and 6306 shell only all of the above in carbon fiber.
Desired Settlement: I would like to get the carbon fiber cases I orignally ordered and return these fiberglass ones they sent me in error.