BBB Accredited Business since

Evermine

Fax: (503) 295-2716 View Additional Phone Numbers 45 NE Hancock St, Portland, OR 97212 http://www.evermine.com View Additional Web Addresses


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Description

This company offers personalized labels, favor tags, coasters, note cards, and place cards.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Evermine meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Evermine include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Evermine
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 21, 2006 Business started: 03/01/2000 Business started locally: 03/01/2000 Business incorporated 12/07/1995 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. David Williamson, CEO Mr. Jim Moss, Vice President Travis Rees Ms. Jeanne Williamson, President
Contact Information
Customer Contact: Travis Rees
Principal: Mr. David Williamson, CEO
Business Category

Labeling Party Supplies Wedding Supplies & Services

Alternate Business Names
The Williamson Group Inc

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/27/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered address labels from this company and had them shipped to my po box. They were delivered to a post office in another city. This company said they weren't responsible and the usps said they weren't either. So I guess I'm out the money and labels.

Desired Settlement: I'd just like my labels that I took time to design and ordered and paid for.

Business Response:

The customer placed the order for the free labels on October 19th.  According to her order confirmation, her estimated arrival date for the order was between October 28th and November 2nd.  You can view the order confirmation at this link:  ***********************************************************

The customer first contacted us on October 23rd complaining that her order had not arrived yet.  We explained to her that her order shipped on that date, and referred her to her order confirmation.  The customer contacted us again on October 30th stating that it was past the 28th, demanding a refund.  We checked the tracking information and the order showed 'delivered' to a parcel locker at a neighboring town.  Unsure if the post office was holding it for further delivery to her post office or whether the parcel was too large to be held in her PO Box, we asked her if she would be willing to contact her local post office for clarification.  (As the sender, there is limited information a Post Office will give us regarding their customers.)  She said that it was not her responsibility to contact the local post office.  Because she did not want to cooperate, she was informed that the package was not late until November 2nd (per her order confirmation.)  

Because the labels were free, and the customer only paid for shipping, and due to the customer refusing to be cooperative to find an earlier resolution, we had no choice but to wait until the 2nd passed to see if they put the package back into the postal stream, or noted the tracking details with further information.  

On the 4th of November, we noticed that no new tracking information was available.  Though there was still a chance that the Post Office would deliver to her Post Office box, we still gave the customer the option to accept either a refund for the shipping charge or a replacement of the labels.  The customer chose to accept a replacement.  The replacement order was shipped on November 6th, and received by the customer on November 9th.  We even paid for expedited shipping to ensure faster delivery for the customers order. 

 

Please contact me if you have any questions.


Travis R***

Customer Service Manager

Evermine

************

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Evermine
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)