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      Country
          Country

          Find a Location

          Neil Kelly Company has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Neil Kelly Company

              804 N Alberta St Portland, OR 97217-2502

              BBB Accredited Business
            • Neil Kelly Company

              190 NE Irving Ave Bend, OR 97701-4761

              BBB Accredited Business
            • Neil Kelly Company

              200 S Mill St Springfield, OR 97477

              BBB Accredited Business
            • Neil Kelly Company

              5840 Airport Way S Ste 131 Seattle, WA 98108-2751

              BBB Accredited Business

            Business ProfileforNeil Kelly Company

            Remodeling
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/1/1976

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Neil Kelly Company, offers home remodeling, construction and solar services.

            Products & Services

            Remodeling Services

            Business Details

            This is a multi-location business.

            Find a Location

            Neil Kelly Company has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Neil Kelly Company

                804 N Alberta St Portland, OR 97217-2502

                BBB Accredited Business
              • Neil Kelly Company

                190 NE Irving Ave Bend, OR 97701-4761

                BBB Accredited Business
              • Neil Kelly Company

                200 S Mill St Springfield, OR 97477

                BBB Accredited Business
              • Neil Kelly Company

                5840 Airport Way S Ste 131 Seattle, WA 98108-2751

                BBB Accredited Business
              BBB File Opened:
              1/1/1957
              Years in Business:
              77
              Business Started:
              1/1/1947
              Business Incorporated:
              6/22/1964
              Accredited Since:
              9/1/1976
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Neil Kelly Company Inc
              • Neil Kelly Co, Inc.
              Business Management
              • Mr. Thomas D Kelly, President/Owner
              • Mr. Don Scharff, Marketing Director
              • Ms. Barbara A Woodford, Secretary
              • Dan Watson, Member
              Contact Information

              Principal

              • Mr. Thomas D Kelly, President/Owner

              Customer Contact

              • Mr. Thomas D Kelly, President/Owner
              Additional Contact Information

              Fax Numbers

              • (503) 288-7464
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring construction and remodeling services you can trust

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/09/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              I have a residential roof top solar system installed by Neil Kelly, 30 solar panels, installed June 2018, last June one then two and now appears four panels are not working, I have contacted Neil Kelly at least monthly about the malfunctioning system over the last year. Also contacted the solar monitoring company who told me to contact the installer ( Neil Kelly). As this is a year long process I am loosing power and money on a warranty covered problem. Neil Kelly is not living up to its warranty standard. Thank you, *****************************
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary M.

              08/22/2022

              We had Neil Kelly out to do a bid for window replacements in our **** home. We're looking for quality wood windows and thought perhaps an established company like NK would offer both quality and reliability. Quality maybe, but as for the rest ****First off, the salesperson was evasive about costs, like they couldn't possibly know what windows are going for today even thought it's literally their business (supply chain, labor issues, waaa-waaa-waaa). When pushed, they gave a ballpark estimate that sounded reasonable. They then asked for us to pay $1500 as "feasibility retainer" because obviously having to take rough measurements and then actually price out windows in a written bid is HUGE job and they need to be extremely well compensated just to tell us how much they charge. Foolishly, and because NK has a reasonable reputation (not sure why) we agreed, thinking our final bid would be in the "ballpark" more or less matching the verbal estimate. Punch line? Of course the final bid was double the quote. ******* reviews show several similar experiences - our prices are a secret and you'll have to pay to get anything approaching an accurate estimate. EVERY OTHER COMPANY we contacted was transparent and forthcoming with a specific, in-writing bid at NO CHARGE. Also, everybody else came in at half what NK did (or equal to their verbal bid). What a scam NK is currently running. Beware. Read reviews. Ask other companies first, so if you do seek a bid from NK you've got something to compare it to. We previously got a bid from NK for an attic remodel and the person was straightforward, helpful, and gave us a bid without any charge or so-called "feasibility retainer." The bid was equivalent to another company but the other company could (and did) beat NK's time-frame by months. Neil Kelly, you're just not competitive these days. Won't be back.

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              BBB Great West + Pacific

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