This business is not BBB accredited.
Phone: (360) 529-5130 View Additional Phone Numbers 6400 NE Highway 99 Ste G291, Vancouver, WA 98665
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for D N S Services include:
- 12 complaint(s) filed against business
- Failure to respond to 10 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for D N S Services include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||12|
Additional Complaint Information
On November 16, 2012, BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege they receive a notice from DNS Services that appears to be a bill; fine print reveals the notice is a solicitation for goods or services, but upon first glance the document can be misleading. Consumers claim when attempting to reach the company by phone, they experience long hold times followed by the call being dropped.
On November 16, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Glenn J Loehr, Registered Agent
Internet Services Internet - Web Hosting
Alternate Business NamesD N S Services Corporation D N S Services Inc
THIS LOCATION IS NOT BBB ACCREDITED
6400 NE Highway 99 Ste G291
Vancouver, WA 98665 (360) 529-5130 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (360) 450-2061 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I represent a business in Texas who received this solicitation that is in the form of a bill it has a detached area for payment however my DNS is supported by ******* directly.
Desired Settlement: Just wanted to pass around they are not only soliciting in their state and there are going to be people who fall for this.
Read Complaint Details
Complaint: We have recieved an invoice from this company and never engaged them for our business. We have not contract for this company
Desired Settlement: Close supposed customer account and refrain from further contact.
|12/3/2013||Problems with Product/Service|