This business is not BBB accredited.

D N S Services

Phone: (360) 529-5130 View Additional Phone Numbers 6400 NE Highway 99 Ste G291, Vancouver, WA 98665 http://www.dnssvc.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for D N S Services include:

  • 12 complaint(s) filed against business
  • Failure to respond to 10 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for D N S Services include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 12

Additional Complaint Information

On November 16, 2012, BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege they receive a notice from DNS Services that appears to be a bill; fine print reveals the notice is a solicitation for goods or services, but upon first glance the document can be misleading. Consumers claim when attempting to reach the company by phone, they experience long hold times followed by the call being dropped.

On November 16, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on D N S Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 26, 2012 Business started: 06/27/2012 Business started locally: 06/27/2012 Business incorporated 06/27/2012 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Glenn J Loehr, Registered Agent
Contact Information
Principal: Mr. Glenn J Loehr, Registered Agent
Business Category

Internet Services Internet - Web Hosting

Alternate Business Names
D N S Services Corporation D N S Services Inc

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6400 NE Highway 99 Ste G291

    Vancouver, WA 98665 (360) 529-5130

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I represent a business in Texas who received this solicitation that is in the form of a bill it has a detached area for payment however my DNS is supported by ******* directly.

Desired Settlement: Just wanted to pass around they are not only soliciting in their state and there are going to be people who fall for this.

11/24/2014 Billing/Collection Issues
10/26/2014 Advertising/Sales Issues
3/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We have recieved an invoice from this company and never engaged them for our business. We have not contract for this company

Desired Settlement: Close supposed customer account and refrain from further contact.

2/18/2014 Billing/Collection Issues
2/18/2014 Billing/Collection Issues
2/3/2014 Advertising/Sales Issues
12/20/2013 Billing/Collection Issues
12/16/2013 Billing/Collection Issues
12/16/2013 Advertising/Sales Issues
12/13/2013 Billing/Collection Issues
12/3/2013 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on D N S Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)