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Alaska, Oregon & Western Washington

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This Business is not BBB Accredited

Northwest Preferred Insurance Inc

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Phone: (360) 993-4780Fax: (360) 993-47829317 NE Highway 99 # B, Battle GroundWA 98665-8900 Send email to Northwest Preferred Insurance Inc

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Description

This company offers insurance services.

BBB Accreditation

Northwest Preferred Insurance Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Northwest Preferred Insurance Inc's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Northwest Preferred Insurance Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Northwest Preferred Insurance Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/06/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to provide promised assistance or support for products or services

Complaint: OUR HOME INSURANCE WAS CANCELED IN DECEMBER 2013, NW PREFERRED SAID THEY ISSUED A NEW POLICY AND HAD TAKEN CARE OF SENDING THE INFORMATION TO OUR LENDER. WE HAVE RECIEVED 4 LETTERS FROM CHASE STATING THAT THEY HAVE NO PROOF OF COVERAGE AND THEY WILL BE FORCE PLACING A POLICY ON OUR HOME. I HAVE CALLED NW PREFERRED AND THEY KEEP TELLING ME THAT THEY HAVE SENT OVER ALL OF THE INFORMATION. I AM GETTING CONFLICTING INFORMATION. AS OF NOW I JUST RECIEVED ANOTHER LETTER IN MAY! SAYING THEY STILL HAVE NO PROOF OF OUR INSURANCE. I HAVE CALLED MULTIPLE TIMES TO TRY AND RESOLVE THIS THEY TELL ME IT'S TAKEN CARE OF, NOW THEY NEVER ANSWER THERE PHONE. I JUST WANT TO KNOW WHO OUR POLICY IS THROUGH SO I CAN CALL THEM DIRECTLY. THIS PLACE IS NOT RELIABLE AND HAS CAUSED SO MUCH FRUSTRATION. ITS BEEN 6 MONTHS AND NO ONE CAN GIVE ME A CLEAR ANSWER.
Product_Or_Service: HOME INSURANCE

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Insurance Companies

Additional Information

top
BBB file opened: 10/05/2006Business started: 01/01/1998Business started locally: 11/01/1999
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Office of the Insurance Commissioner
5000 Capitol Blvd SE
Tumwater, WA98501-4426
(800) 562-6900
http://www.insurance.wa.gov

Type of Entity

Corporation

Incorporated: November 1999, WA

Contact Information
Principal: Mrs Shawn Stewart (Vice President)Mr John Stewart (President)
Business Category

Insurance Companies

Hours of Operation

Monday - Thursday 9am - 4:30pm
Friday 9am - 1pm

Industry Tips
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Will Your Auto Insurance Weather the Storm?

Map & Directions

Map & Directions

Address for Northwest Preferred Insurance Inc

9317 NE Highway 99 # B

Battle Ground, WA 98665-8900

To | From

LocationsX

2 Locations

  • 9317 NE Highway 99 # B 

    Battle Ground, WA 98665-8900(360) 993-4780

  • PO Box 2439 

    Battle Ground, WA 98604-2439

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Northwest Preferred Insurance Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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