BBB Logo

Better Business Bureau ®
Start With Trust®
Alaska, Oregon & Western Washington

BBB Business Review

Is this your Business?

Consumer Complaints

This Business is not BBB Accredited

Northwest Preferred Insurance Inc

Phone: (360) 993-4780Fax: (360) 993-4782

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/06/2014Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to provide promised assistance or support for products or services

Complaint: OUR HOME INSURANCE WAS CANCELED IN DECEMBER 2013, NW PREFERRED SAID THEY ISSUED A NEW POLICY AND HAD TAKEN CARE OF SENDING THE INFORMATION TO OUR LENDER. WE HAVE RECIEVED 4 LETTERS FROM CHASE STATING THAT THEY HAVE NO PROOF OF COVERAGE AND THEY WILL BE FORCE PLACING A POLICY ON OUR HOME. I HAVE CALLED NW PREFERRED AND THEY KEEP TELLING ME THAT THEY HAVE SENT OVER ALL OF THE INFORMATION. I AM GETTING CONFLICTING INFORMATION. AS OF NOW I JUST RECIEVED ANOTHER LETTER IN MAY! SAYING THEY STILL HAVE NO PROOF OF OUR INSURANCE. I HAVE CALLED MULTIPLE TIMES TO TRY AND RESOLVE THIS THEY TELL ME IT'S TAKEN CARE OF, NOW THEY NEVER ANSWER THERE PHONE. I JUST WANT TO KNOW WHO OUR POLICY IS THROUGH SO I CAN CALL THEM DIRECTLY. THIS PLACE IS NOT RELIABLE AND HAS CAUSED SO MUCH FRUSTRATION. ITS BEEN 6 MONTHS AND NO ONE CAN GIVE ME A CLEAR ANSWER.
Product_Or_Service: HOME INSURANCE

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Insurance Companies

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.