This business is not BBB accredited.
Phone: (503) 981-8881 Fax: (503) 981-9380 821 Evergreen Rd, Woodburn, OR 97071
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Super 8 include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMs. Tara Efraimson, Member
THIS LOCATION IS NOT BBB ACCREDITED
821 Evergreen Rd
Woodburn, OR 97071 (503) 981-8881 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Hello, I recently stayed at the super 8 *** ********* **** Woodburn, OR 97071 Get directions (XXX) XXX-XXXX while at this location I left in the morning and forgot my device which is an electronic cigarette used to quit smoking tobacco, shortly after we left I called them and informed them that I had left that in my hotel room 115 ******* ********. For some reason they thought it was an illegal device so now I have to go pick it up from the Woodburn Police which is not a big deal whatever. But I recently looked at my bank statement online. They charged me 90 $ for my room. the agreed amount. What upsets me is they charged me 25 $ and an additional 125 $ stating I had smoked in their room (which I did not every at any point do I informed them of this and asked if they had proof which they have none). the person I spoke with said that since I had this electronic cigarette in the room I must have used it in their which I did not. I am outraged that they almost slipped this past me with out me every knowing. The way they treated me after the matter was outrageous a employee named **** refused to let me speak with management and claimed they thought I had been smoking in my room I asked if they had proof,because i absolutely did not and **** said their housekeeper got a headache at first he claimed they charged me because they found a meth pipe which was of course the electronic cigarette. This business could have simply looked up what the device was online. I believe this isn't the first time a customer has been charged for nearly three times the cost of a room; and its been a great inconvenience as i needed the money that week Sincerely, ******* ******** XXXXXXXXXX
Desired Settlement: I want the charge for 25$ and the one for 125$ put back on my Credit,they clearly thought I had an illegal device charged me for it then once they realized they made a mistake said they actually charged me for smoking completely outrageous.
Business Response: Initial Business Response /* (1000, 8, 2013/09/16) */ guest has been credited $150 back on their card. they will see refund Sept 17th 2013. he did smoke in the room.