This business is not BBB accredited.
Soul Vacation Resort
Phone: (541) 563-7700 Fax: (541) 563-7707 902 NW Bayshore Dr, Waldport, OR 97394
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Soul Vacation Resort include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Soul Vacation Resort include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Mir Zibee, General Manager
Alternate Business NamesAlsi Resort Howard Johnson Waldport Beach Hotel
THIS LOCATION IS NOT BBB ACCREDITED
902 NW Bayshore Dr
Waldport, OR 97394 (541) 563-7700 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The *********** advertises its weekly rate of $250 on***********. It is stated right in the ad that the rooms are pet friendly and the 'dogs allowed' option is checked. When I arrived, I was told the manager had to 'do' the weekly rate. I asked if the night paid would be applied to the weekly rate. He stated something like, 'I'm sure the manager will work something out with you.' It should be noted that I requested that he contact the manager at that time. I have a web capture of the*********** ad as it appeared on 9/21 at 10am.When I contacted the manager in the morning, she said that she would give us the weekly rate, but that she would not apply the amount we had already paid. I explained that we were told differently. At that point, the manager became very stubborn, difficult, and rude. She said that only she can 'do' the weekly rate, that she didn't let some people have the rate. At this point, She said she would inquire with 'corporate' if we could apply what we had already paid.After an hour, I contacted her and she informed me that she decided that we could not have the weekly rate with the dog. This hadn't been in dispute. The dispute was whether or not she would apply the first night to the weekly rate. She claimed that the advertisement did not indicated dogs allowed, though quite clearly it does. I'm not sure why this manager was so rude and seemingly discriminating, or rather, arbitrarily determining who can and can not have the advertised weekly rate. Nor was it clear why she changed her mind and refused us the weekly rate. We would have never stayed the night at the high rate for the poorly appointed room if we had not been informed that the manager would 'work something out with us.' The room was dirty, particularly the carpet. The outside doors did not lock, which seemed very unsafe. We only stayed at the hotel because of the advertised $250 per week rate. It should be noted that the manager changed her ad on***********, but after I saved it as a web archive. Product_Or_Service: Room 142 ***********
Desired Settlement: DesiredSettlementID: Refund I would like a refund of the difference between what a night at the weekly rate would be and what we paid, roughly $65 including prorated tax.