This business is not BBB accredited.
Phone: (503) 728-4311 945 E Columbia River Hwy, Clatskanie, OR 97016
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Northwoods Inn Motel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementSach Patel, Manager
THIS LOCATION IS NOT BBB ACCREDITED
945 E Columbia River Hwy
Clatskanie, OR 97016 (503) 728-4311 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I made a reservation on the phone 2 days before I would arrive, to stay at this motel for 3 nights. When I made the reservation, no mention was made that there was a NO REFUND policy for early check out. When I checked in, it was late, and although the fine print does say that there is, "...no discount or refund for EARLY CHECK OUT", I did not notice it, and I would contend that the way it is written almost assures that a reasonably alert person would miss it as well. In my 30 years of making reservations and staying at motels, I have never known that this could legally be a policy. I believe that any reasonable person would assume that the policy at this motel was the same as any other, unless it was specifically pointed out either during the initial reservation, or at check in, or at least displayed in a prominent sign at the check in area.
Desired Settlement: I would like a full refund for the two nights I did not stay at this motel, $159.98 and a change in policy such that the NO REFUND FOR EARLY CHECK OUT POLICY is shown on the bill as printed here, also is verbally mentioned at each reservation and check in as well as prominent signage to this effect is posted at the front desk.