This business is not BBB accredited.
Phone: (541) 822-3799 Fax: (541) 822-3398 20 Highway 20, Sisters, OR 97759
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Hoodoo Ski Area include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Business ManagementChuck Sheperd, President
THIS LOCATION IS NOT BBB ACCREDITED
20 Highway 20
Sisters, OR 97759 (541) 822-3799 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I made reservations through ***************.com in March for a July weekend. This was my anniversary weekend, but also ended up being the weekend of the 4th of July. I made it so early so we would have someplace to stay. Two weeks before my trip I get an email from Hoodoo saying that they mislabeled the site as a trailer site and it was tent only. The email said to call and cancel if I could not bring a trailer. Why it took so many months to catch their error, I don't know. I called and clarified WITH HOODOO CORPORATE AND *************** that I had a tent, I was coming, and gave them my updated phone number. I drove two hours with all my stuff packed and my family crammed in my car to the campsite only to find it was already given to someone else. According to them, I was "supposed to call and didn't". I pointed out the email did not say I needed to call, and that I DID call anyway. Didn't matter, I had to drive ANOTHER two hours home. It was the holiday weekend and there was no one to call to ask for help or escalate this to. Finally, after the weekend, I call and call and get no answer from Hoodoo Corporate. I email and no answer. I send a form through their website and no answer. I finally send a tweet through twitter and get a response. They tell me that they did indeed email the camp host with my details but "they're not sure what happened". I'm told that I need to call *************** and request a refund for Hoodoo's mistake before they will refund it. I call the number, I'm on the phone, transferred twice for an hour before the request is made. It is a week later and I still don't have a refund. I was told that a campsite manager would contact me about all of this because I told them that making ME do the work to get a refund when THEY canceled my reservation by mistake was completely unacceptable and they needed to make that right. A week after they said a manger would contact me, I heard nothing and asked why I had never heard. I was told that the refund is "being processed" and they "consider the matter closed".
Desired Settlement: I want to have my refund, I want to have an apology from management as they said they would apologize and an explanation about how you are going to make sure you don't do this again to other people! It would also be nice if you came up with something to try to make up for the 4 hour drive, the gas I wasted etc since you never even emailed me to tell me that my reservation was canceled!