If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (503) 665-9127 750 E Powell Blvd, Gresham, OR 97030
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Golden Knight Motel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementTom Patel, Owner
THIS LOCATION IS NOT BBB ACCREDITED
750 E Powell Blvd
Gresham, OR 97030 (503) 665-9127 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We were traveling through Portland on July 16, 2016. The only hotel room available was at the Golden Knight Hotel. The pictures on booking.com showed a dated but clean hotel. The room was the exact opposite. We booked a non-smoking room, but received the last room, a heavily smoked in room. The bedding was dirty, the bathroom disgusting, and there was exposed wiring in the room. The closet door had holes in it patched with duct tape. The bathroom door did not close. The hotel basically said take it or leave it, which would have meant sleeping in our car that night, seeing as how it was late at night. We received different sheets and towels that were less dirty, but left much to be desired. We have photos of the sheets and room. The room was missing a smoke detector. When we got up in the morning there was a car in the parking lot with towels and blankets covering the windows. They had slept in the parking lot all night. This hotel is a transient hotel that never should have been advertised on booking.com
Desired Settlement: The room was not worth the outrageous amount we were charged. It was worth maybe $60, not the $140 we were charged.
***** ***** reserved the room at the last minute on booking.com and that was the last room available. When she checked in very late night, she saw the room and she complained. I offered her a full refund immediately but she wanted to think about ten minutes and then she decided to stay. The rates depend on occupancy and the rate was $119 (excluding tax) for two beds at that time because it was the last room available. We, as the motel, didn't force her to stay.
Thank you for your co-operation. If you have any concern please call or email me.
Golden Knight Motel