This business is not BBB accredited.
Fairfield Inn Medford
Phone: (541) 665-4141 Fax: (541) 664-3390 1777 Larue Dr, Central Point, OR 97502
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Fairfield Inn Medford include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Fairfield Inn Medford include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMr. Steven Arrasmith, Manager Brandon Perkins, Manager
THIS LOCATION IS NOT BBB ACCREDITED
1777 Larue Dr
Central Point, OR 97502 (541) 665-4141 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We recently stayed at the Medford Hotel Inn and Suites and were shocked by the horrible lack of concern for guest safety and for customer service. Our family went down to use the pool and hot tub and were instantly overwhelmed by the amount of pool chemicals in the waters. Our eyes started burning and our son and myself began having trouble breathing when the hot tub jets came on. After rushing back to our room to shower off the chemicals and give our son medications to coat his throat and stomach, we went to speak with the manager who we had just seen an hour before. We were told by the front desk worker that he was out of town. After hearing what had happened, the worker told us that the day before they had a group of kids swimming in there so they had to dump a bunch of chemicals in to clean it and that "pool chemicals can't hurt anyone." She refused to do anything about the problem and then further declined to refund our money for the stay, telling us how great a deal we were getting since the room we had used to rent for much more when the hotel was owned by the previous company. We were dumbfounded by her complete disregard for the serious chemical dangers in her establishment's facilities and her complete lack of customer service. Product_Or_Service: hotel room
Desired Settlement: DesiredSettlementID: Refund I would first and foremost like the hotel to correct the chemical levels in both their pool and spa for the safety of their guests. I also think a fair resolution to our terrible experience would be a refund for the two nights we spent there, since the only reason we booked there (there were other hotels that were closer to our destination and cheaper) was because they had a pool for our kids to enjoy. Thank you for addressing this matter.