This business is not BBB accredited.
Billy Webb Elks Lodge
Phone: (503) 284-4853 6 N Tillamook St, Portland, OR 97227
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Billy Webb Elks Lodge include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Billy Webb Elks Lodge include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementGerald Deloney, President Adron Hampton, Secretary
Alternate Business NamesBilly Webb Lodge
THIS LOCATION IS NOT BBB ACCREDITED
6 N Tillamook St
Portland, OR 97227 (503) 284-4853 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We booked the banquet facilities and submitted a deposit 1 year prior to our event our Family Reunion Banquet/Dance. We had contracted for Saturday July 6, 2013, event time 6pm -1am. Set up time was also included starting around 2pm. Approximately 2 weeks prior to our event our family representative went to the location to do a walk thru and finalize the plans. At that point we were told: that our children would have to leave the building at 8pmthat Saturday, July 6th was unavailable due to them scheduling another partySince it was too late to book another location- being flexible with our family schedule they offered us Friday, July 5th which was open on their books. Because of programming and wanting the children of the family to be included half of the event we rescheduled our catered dinner to 5pm. On the day of the event, believing we were scheduled until 1am our Disc Jockey unloaded and set up equipment from 1pm to 4pm. We had invited friends to join us after dinner for the dance to begin at 9pm when the children left. Approximately 8pm or so while we were socializing and dancing the custodian began sweeping in front of the stage. We were told that not only did the kids have to leave, but our entire event was over! Another party was arriving with their equipment. One of our family members was restrained as we carried out decorations, food, equipment, etc.We were embarrassed in front of our guest from California, Arkansas, Oklahoma and our local guest who could not attend. I understand this scheduling issue happens frequently
Desired Settlement: DesiredSettlementID: Refund We should be refunded for contract breach: contracted day vs actual day available; contract hours vs actual time other party arrived; humiliation